Experience Professional

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

Key Responsibilities:

  • Take ownership of initiatives aimed at enhancing customer satisfaction with the platform.
  • Maintain the integrity of all front-facing communications with customers and partners, focusing on community management.
  • Safeguard and advocate for customers and partners in internal changes.
  • Own customer satisfaction metrics and proactively seek feedback from customers, reporting trends and areas for improvement.
  • Assist in developing strategies to enhance the customer experience.
  • Collaborate with other departments to ensure a consistent high-quality experience across all touchpoints.
  • Maintain in-depth knowledge of company products/services and policies.
  • Handle returns, refunds, and exchanges prioritizing customer and partner satisfaction.
  • Ensure seamless project execution impacting the experience of end users.

Required Skills and Qualifications:

  • 2-4 years of cross-disciplinary experience, particularly in e-commerce or marketplace settings with a focus on user-centric projects.
  • Proactive problem-solving skills to identify issues propose solutions and collaborate with teams.
  • Extremely analytical data-driven individual with process improvement expertise.
  • Proficient in SQL and Data-Visualization tools.
  • Bachelor's degree from a reputable institution.

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