
Experience Professional
2 weeks ago
Key Responsibilities:
- Take ownership of initiatives aimed at enhancing customer satisfaction with the platform.
- Maintain the integrity of all front-facing communications with customers and partners, focusing on community management.
- Safeguard and advocate for customers and partners in internal changes.
- Own customer satisfaction metrics and proactively seek feedback from customers, reporting trends and areas for improvement.
- Assist in developing strategies to enhance the customer experience.
- Collaborate with other departments to ensure a consistent high-quality experience across all touchpoints.
- Maintain in-depth knowledge of company products/services and policies.
- Handle returns, refunds, and exchanges prioritizing customer and partner satisfaction.
- Ensure seamless project execution impacting the experience of end users.
Required Skills and Qualifications:
- 2-4 years of cross-disciplinary experience, particularly in e-commerce or marketplace settings with a focus on user-centric projects.
- Proactive problem-solving skills to identify issues propose solutions and collaborate with teams.
- Extremely analytical data-driven individual with process improvement expertise.
- Proficient in SQL and Data-Visualization tools.
- Bachelor's degree from a reputable institution.
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