Financial Service Representative

2 days ago

Karachi, Sindh, Pakistan beBeeCustomer Full time $60,000 - $75,000

Transforming Financial Services in Pakistan

SadaPay is a digital-first financial services company that aims to make managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. Our 2 million users have left behind their worst banking frustrations, enjoying free local transfers, a payment experience that's actually enjoyable, and friendly customer service.

The Role of Customer Experience Associate

As a Customer Experience Associate, you'll be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform.

Your Key Responsibilities:

  • Respond to customer inquiries via email, live chat, and social media in a friendly, fun and honest manner.
  • Investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively.
  • Collaborate with other departments, such as Financial Crime and Risk, to identify and monitor any suspicious activity.

What It Takes to Succeed:

  • Excellent verbal and written communication skills with an emphasis on attention to detail.
  • A calm personality so that you're able to deal with a lot of issues and queries over chats each day.
  • A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
  • Strong problem-solving skills and a knack for investigation.
  • A passion for quality and a focus on providing exceptional customer service.

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