
Senior Compliance Specialist
6 days ago
We are seeking a senior-level professional to oversee consumer complaints, evaluate gas-related issues, and ensure adherence to regulatory standards.
- The ideal candidate will have experience in reviewing responses to consumer inquiries, assessing Passing Unregistered Gas (PUG) complaints, and implementing compliance protocols.
- They will also oversee evidence collection, prepare reports for OGRA, and support documentation of responses to OGRA queries and complaints.
Responsibilities:
- Review and evaluate responses to consumer complaints received from OGRA, ensuring adherence to regulatory requirements.
- Evaluate PUG complaints and take necessary actions for resolution, including gathering relevant documents and preparing reports.
- Assess gas theft claims and gather evidence to justify billings and prepare reports.
- Oversee evidence collection to justify billings and prepare reports for OGRA.
- Support documentation of responses to OGRA queries and complaints under regulations.
- Ensure departments provide relevant feedback and case files are stored for future reference.
- Implement improvements in complaints resolution and management processes.
- Assess compliance with regulatory and statutory obligations, ensuring timely processing within regulations for review by senior management.
- Provide timely status updates to all stakeholders involved in ongoing case resolutions.
Requirements:
- CA / ACMA with at least 4 years of post-qualification experience or ACCA / MBA with at least 6 years of experience.
- Experience with rules and regulations of the regulatory framework.
Location: Karachi Division, Sindh, Pakistan.
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