
Senior Technical Support Specialist
1 day ago
We are seeking an Arabic Speaking Technical Support Manager to lead our technical support operations.
This role involves providing swift, accurate, and efficient responses to customer inquiries via email and chat. The ideal candidate will have a strong analytical mindset and problem-solving attitude, with excellent communication skills in English and Arabic.
The successful candidate will be responsible for delivering technical support to our clients across various domains, including FMCG and retail. They will also be required to maintain accurate records of interactions and resolve issues efficiently.
Required Skills and Qualifications:
- A Bachelor's degree in Computer Science, IT, Business, or a related field
- 1–3 years of experience in a technical support or L1 support role
- Proficiency in Advanced Excel and handling large datasets
- Hands-on experience with ticketing systems like Jira or ServiceNow
- Able to deliver swift, accurate, and efficient responses via email and chat
- Strong analytical mindset and problem-solving attitude
- Excellent communication skills in English and Arabic
Benefits:
- Flexible Timings
- Remote Work Options
About the Role:
This is an exciting opportunity for a skilled technical support professional to join our team and take on a leadership role in our technical support operations.
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