
Quality Assurance Specialist Lead
3 days ago
This executive-level position involves overseeing quality assurance processes to ensure exceptional customer experiences.
Responsibilities- Evaluate agents on assigned projects monthly using a standard QA evaluation form.
- Provide constructive feedback through coaching sessions, focusing on areas for improvement.
- Evaluate each agent at least 12 times per month, adhering to the standard evaluation form and updating assignments accordingly.
- Offer qualitative and quantitative feedback periodically and at the end of each month for bonus reports, including comments against each agent's performance.
- Conduct monthly calibration and training sessions by sharing recordings in advance and discussing calls and general feedback during the session.
- Excellent communication skills
- Strong written English skills
- Flexibility to work weekends and overtime
- Effective decision-making abilities
- Sharp listening skills
- At least one year of experience in call center or QA departments
-
Quality Assurance Specialist
2 days ago
Islamabad, Islamabad, Pakistan Allainet Private Limited Full timeQuality Assurance Specialist Allainet Private Limited, Pakistan We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of the full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative.The purpose of this position is to provide advanced level...
-
Quality Assurance Specialist
1 day ago
Islamabad, Islamabad, Pakistan iGate Full timeJob DescriptioniGate is seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have experience in B2B sales environments and proven quality assurance skills.In this role, you will be responsible for ensuring high-quality performance across multiple channels, including calls, emails, and chats. Your key...
-
Quality Assurance Specialist
2 days ago
Islamabad, Islamabad, Pakistan Allainet Private Limited Full timeWe are looking for a skilled Quality Assurance Specialist to join our team at Allainet Private Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and reliability of our web-based projects.Key Responsibilities:Solid understanding of structured quality assurance methodologies as well as use case definition,...
-
Quality Assurance Lead
8 hours ago
Islamabad, Islamabad, Pakistan Rastgar Engineering Company Pvt Ltd. Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Lead to join our team at Rastgar Engineering Company Pvt Ltd.The ideal candidate will have extensive experience in maintaining and improving quality assurance systems, as well as conducting quality assurance training and awareness programs for employees.Key ResponsibilitiesMaintain and improve the...
-
Quality Assurance Representative
3 weeks ago
Islamabad, Islamabad, Pakistan P1 Lead Nerwork Full timeQuality Assurance Representative - Rawalpindi P1 Lead Network, Pakistan Apply only through Mustakbil.com, Pakistan's No. 1 Jobs SiteAre you sharp at listening, have good English comprehension, and are interested in making an exciting career in the ever-growing Call Center industry?We are looking for a talented individual just like you to join us as a...
-
Quality Assurance Representative
3 weeks ago
Islamabad, Islamabad, Pakistan P1 Lead Nerwork Full timeQuality Assurance Representative P1 Lead Nerwork, Pakistan Apply only through Mustakbil.com, Pakistan's No. 1 Jobs SiteAre you sharp at listening, have good English comprehension, and are interested to make an exciting career in the ever-growing Call Center industry?We are looking for a talented individual just like you to join us as "Customer Service...
-
Quality Assurance Specialist
5 days ago
Islamabad, Islamabad, Pakistan Silverdale Full timeWe are seeking a highly skilled Quality Assurance Specialist to join our global team. The QA Specialist will be responsible for driving industry best practices, test methodologies, and automation in our Quality Management program.Key ResponsibilitiesDefine and document testing methodologies and test strategies for ERP & CRM systems.Develop and execute...
-
Quality Assurance Specialist
1 day ago
Islamabad, Islamabad, Pakistan Translation Empire Full timeAbout the RoleWe are looking for a highly organized and results-driven Quality Assurance Specialist to join our team in Rawalpindi, Pakistan. As a key member of our quality management team, you will be responsible for ensuring the implementation of ISO standards across the business.
-
Technical Quality Assurance and Testing Lead
5 days ago
Islamabad, Islamabad, Pakistan Momentum Technologies Full timePosition Summary:Momentum Technologies is looking for an exceptional Technical Quality Assurance and Testing Lead to oversee the quality and integrity of our software products. As a senior member of our team, you will be responsible for developing and implementing comprehensive testing strategies, collaborating with development teams, and ensuring timely...
-
Quality Assurance Specialist
2 days ago
Islamabad, Islamabad, Pakistan Encode Full timeJob Description:We are seeking a skilled Quality Assurance Specialist to join our team at Encode. The successful candidate will play a vital role in ensuring the quality of our software products.About the Role:This is a part-time position that requires a strong analytical mind and attention to detail. As a Quality Assurance Specialist, you will design and...
-
Quality Assurance Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Momentum Technologies Full timeMomentum Technologies Overview: We are a leading technology firm dedicated to delivering high-quality software solutions. Our mission is to provide innovative products that meet the evolving needs of our customers.Job Role: Senior Quality Assurance EngineerJob Summary: We are seeking an experienced Senior Quality Assurance Engineer to join our team. The...
-
Quality Assurance Team Lead
2 weeks ago
Islamabad, Islamabad, Pakistan Mobile Weaver (Pvt) Ltd. Full timeJob OverviewMobile Weaver (Pvt) Ltd. is a leading provider of innovative solutions in the information technology sector. We are committed to delivering high-quality products that meet the evolving needs of our customers.We are seeking a highly skilled Quality Assurance Team Lead to join our team. The successful candidate will have extensive experience in...
-
Quality Assurance Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Tryngo Technologies (Pvt.) Ltd. Full timeAbout the PositionAs a Software Quality Assurance specialist at Tryngo Technologies (Pvt.) Ltd., you will play a key role in ensuring the high quality of our software products.Key ResponsibilitiesDevelop and execute comprehensive test plansIdentify and report defects to the development teamYou will work closely with cross-functional teams to ensure seamless...
-
Service Quality Assurance Specialist
3 weeks ago
Islamabad, Islamabad, Pakistan Mozack Full timeService Quality Assurance Specialist (QA)Are you passionate about ensuring the highest level of quality in products and services? We are seeking a skilled and dedicated Quality Assurance professional to join our team. As a Quality Assurance specialist, you will play a crucial role in maintaining and improving our service standards, ensuring customer...
-
Quality Assurance Lead
8 hours ago
Islamabad, Islamabad, Pakistan Pakistan Revenue Automation (Pvt) Ltd. Full timeWe are looking for a Quality Assurance Lead to join our team at Pakistan Revenue Automation (Pvt) Ltd. The successful candidate will have a strong background in quality assurance and software testing, with excellent leadership and communication skills.Job ResponsibilitiesEvaluate and test new software applications according to business and functional...
-
Quality Assurance Specialist
1 day ago
Islamabad, Islamabad, Pakistan Zenithinnovations Full timeAt Zenith Innovations, we are committed to delivering exceptional software solutions that meet the needs of our customers. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products.Key ResponsibilitiesCollaborate with cross-functional teams to understand project requirements and provide valuable input during the...
-
Quality Assurance
3 weeks ago
Islamabad, Islamabad, Pakistan Silverdale Full timeWe are seeking a Quality Assurance Specialist to join our growing team. The QA Specialist is responsible for developing and operating our Quality Management program, ensuring our deliverables meet the requirements of our Clients and managing internal escalations and improvement activities. This role directly influences the reputation and Client satisfaction...
-
Software Quality Assurance Specialist
2 days ago
Islamabad, Islamabad, Pakistan Nisum Full timeAt Nisum, we are seeking a highly skilled Software Quality Assurance Specialist to join our team. As a key member of our engineering and information technology group, you will be responsible for ensuring the quality of our software products.Key ResponsibilitiesDevelop and execute test cases, scripts, and plans for web and API testing to validate functional...
-
Software Quality Assurance Specialist
2 weeks ago
Islamabad, Islamabad, Pakistan Cloudelligent Full timeAbout the RoleCloudelligent is a pioneering cloud-native consultancy and AWS Advanced consulting partner that specializes in providing bespoke cloud solutions to SMB & enterprise segments as well as the public sector (Non-Profit Organizations). We are seeking an experienced Quality Assurance Specialist to join our growing team.
-
Quality Assurance Tester
7 hours ago
Islamabad, Islamabad, Pakistan weRplay Full timeWeRplay is looking for a detail-oriented Mobile Game QA Specialist to join our team. As a key member of our quality assurance team, you will play a crucial role in ensuring the highest level of quality in our games.Responsibilities