
Asset Coordinator
2 days ago
Asset Coordinator - Media Operations
This is an exciting opportunity to join our dynamic Media Operations team as an Asset Coordinator. You will be responsible for coordinating the end-to-end flow of promotional and ancillary assets for various platforms, including Streaming, Linear channels, Social, Marketing, and Affiliates.
Your key responsibilities will include managing asset ingest, content readiness, delivery coordination, issue resolution, and workflow improvements – with a focus on scalability, quality, and creative opportunity.
- Promotional Asset Management
- Oversee the collection, processing, and distribution of promotional assets.
- Ensure timely delivery of promotional content across all platforms.
- Collaborate with internal teams to source, store, and make available assets in accordance with contractual terms and technical requirements.
- Main Point of Contact for Asset Delivery
- Act as the primary point of contact for asset delivery, progress tracking, and updates.
- Coordinate requests between functions (Servicing, Management, Onboarding) to ensure fast-turnaround content is delivered.
- Monitor operational capacity and flag when projected demand exceeds current bandwidth.
- Ingest & Asset Processing
- Track content received for ingestion into MAM systems.
- Assign content to correct placeholders and metadata fields; follow up on missing or incomplete materials.
- Troubleshoot ingest issues and ensure smooth handoff to downstream functions.
- Asset Quality Control
- Check final assets for correct subtitle placement, dub sync, branding, and overall presentation before delivery.
- Raise and resolve any issues found during checks or flagged by stakeholders.
- Troubleshooting & Support
- Manage incoming tickets and issues related to asset readiness or delivery; assess, triage and resolve or escalate as required.
- Conduct root cause analysis for recurring issues and collaborate on long-term solutions.
- Support spikes in volume and major campaign launches with focused issue management.
- Process Improvement
- Analyse existing workflows to identify inefficiencies or bottlenecks.
- Recommend and support improvements to tools, processes, or documentation.
- Partner with development teams to enhance visibility, automation, and prioritisation of assets.
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