Program Operations Specialist

2 days ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

Program Operations Specialist

We are seeking a skilled Program Operations Specialist to join our team. As a key member of the Ancillary Content team, you will play a crucial role in ensuring the efficient end-to-end flow of promotional and ancillary assets for Streaming platforms, Linear channels, Social, Marketing, and Affiliates.

Your primary responsibility will be to manage asset ingest, content readiness, delivery coordination, issue resolution, and workflow improvements – with a focus on scalability, quality, and creative opportunity.

  • Promotional Asset Coordination & Tracking
    • Ensure timely delivery of promotional content across all platforms.
    • Track asset requests, updates, progress, changes, and approvals using internal tools.
    • Stay aligned on priorities and timelines across content types and functions.
    • Communicate daily with stakeholders to provide clear delivery updates.
    • Attend regular meetings, provide feedback, capture key updates, and help align deliverables across the team.
  • Main POC for Promotional Content
    • Act as the key contact for sourcing, progress tracking, and updates around promotional asset delivery.
    • Coordinate requests between functions (Servicing, Management, Onboarding) to ensure fast-turnaround content is delivered.
    • Monitor operational capacity and flag when projected demand exceeds current bandwidth.
    • Collate and action updates from multiple communication channels.
  • Ingest & Asset Onboarding
    • Track content received for ingestion into MAM systems.
    • Assign content to correct placeholders and metadata fields; follow up on missing or incomplete materials.
    • Troubleshoot ingest issues and ensure smooth handoff to downstream functions.
  • Ancillary Content Management
    • Maintain visibility and access to assets such as scripts, title treatments, and toolkits from programme distributors and internal teams.
    • Ensure content is sourced, stored, and made available in accordance with contractual terms and technical requirements.
    • Support content readiness for creative campaign use.
  • Content Quality Control
    • Check final assets for correct subtitle placement, dub sync, branding, and overall presentation before delivery.
    • Raise and resolve any issues found during checks or flagged by stakeholders.
  • Troubleshooting & Support
    • Manage incoming tickets and issues related to content readiness or delivery; assess, triage and resolve or escalate as required.
    • Conduct root cause analysis for recurring issues and collaborate on long-term solutions.
    • Support spikes in volume and major campaign launches with focused issue management.
  • Workflow & Tooling Improvements
    • Analyse existing content workflows to identify inefficiencies or bottlenecks.
    • Recommend and support improvements to tools, processes, or documentation.
    • Partner with development teams to enhance visibility, automation, and prioritisation of assets.

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