Knowledge Developer

7 days ago


Raiwind Tehsil, Pakistan ThingTrax Ltd Full time

ThingTrax Ltd. is seeking a Technical Author to play a key role in creating user-facing documentation that enhances the overall user experience of our products.

The ideal candidate will have expertise in technical writing skills, collaboration, and the ability to create high-quality written content.

Key Responsibilities:
  1. Develop user guides and documentation that meet the needs of our diverse customer base.
  2. Enhance the usability and satisfaction of our products through documentation.
  3. Collaborate with cross-functional teams to create comprehensive documentation.
  4. Support customer support teams by addressing user queries and concerns.
  5. Translate complex technical information into user-friendly documentation.
  6. Evaluate and ensure consistent communication between development teams and end-users.
Requirements:
  1. At least 3 years' experience in the software industry.
  2. Proven experience as a Technical Author with a focus on user-facing documentation.
  3. A strong portfolio showcasing technical and user-based documentation.
  4. Excellent communication and collaboration skills.
  5. An excellent command of English.

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