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Field Operations Specialist
1 week ago
The National Telephone Co-op Assoc is seeking an experienced Field Operations Specialist to join our team. As a key member of our leadership team, you will be responsible for overseeing the supervision of all Member Service Technicians and Forman, ensuring efficient installation, maintenance, and servicing operations for the MST department.
Responsibilities and Expectations:
- Develop and implement strategies to improve departmental organization, staffing, employee development, training, and work procedures and practices.
- Lead installation, maintenance, and servicing operations, monitoring work schedules for installation and maintenance of Business and residential services.
- Collaborate with cross-functional teams to ensure seamless project delivery and efficient workload management.
- Promote a culture of safety within the department, conducting regular safety inspections and investigations as needed.
- Foster effective relationships with all Field Operations work groups and coordinate effectively with other departments.
- Provide guidance and support to technicians, ensuring adherence to established installation and repair standards, safety requirements, and quality workmanship.
- Stay up-to-date with industry developments and technological advancements, applying this knowledge to drive improvement initiatives within the department.
- Maintain awareness and knowledge of provisions in the Union Contract.
