Call Center Quality Assurance Manager

Job DescriptionThe QA Supervisor will play a critical role in ensuring high-quality customer service interactions at Ability Pvt Ltd. Key responsibilities include:Leading the quality assurance team to evaluate call center interactionsMonitoring and assessing agent performance based on quality metricsProviding feedback and coaching to agents to improve...

About the RoleThe QA Supervisor at Ability Pvt Ltd will be responsible for leading a team of quality assurance analysts to ensure exceptional customer service interactions. Key responsibilities include monitoring calls, coaching agents, and identifying areas for improvement.Key ResponsibilitiesSupervise and coach QA analysts in evaluating call center...

Company Vision">At Ability Pvt Ltd, we aim to provide unparalleled customer service experiences through continuous process improvements.">Job Requirements">The QA Supervisor will be responsible for managing the quality assurance team, ensuring that customer service interactions meet company standards.">Key Accountabilities">Coaching and developing QA...

At Salaf Foods, we are seeking a strong-willed individual to lead our call center operations as a Trainee Call Center Manager. As a key member of our team, you will be responsible for processing food orders and developing your own team.We start with a single seat and plan to expand it to up to 10 seats in the coming months. Initially, this will be an inbound...

Job Purpose">The QA Supervisor plays a pivotal role in ensuring that customer service interactions meet company standards. This involves:">Leading the quality assurance team to drive excellence in call handling.Coaching and mentoring QA analysts to optimize call evaluation.Monitoring agent performance against predefined quality metrics.Identifying areas of...

Key Responsibilities:Lead and motivate a high-performing team of sales agents to achieve sales targets and exceed Key Performance Indicators (KPIs).Maintain rigorous oversight of daily operations, performance metrics, and quality assurance processes.Develop and implement strategic initiatives to enhance team performance, meet sales objectives, and stay ahead...

E-Square CareersJob TitleCall Center Management PositionWe are seeking a highly skilled and experienced Call Center Management Professional to join our team.Job SummaryThe successful candidate will be responsible for overseeing the day-to-day operations of our inbound call center, ensuring that all aspects of customer experience meet and exceed...

About the RoleThe Call Center Manager will manage day-to-day operations, lead and motivate a team of administrators, develop efficient workflows, and collaborate with senior management to achieve business objectives.Main Responsibilities:Oversee call center operations and implement effective processesLead and motivate a team of administrators to achieve...

Quality Assurance Supervisor Job SummaryThe QA Supervisor will oversee the quality assurance team to ensure high-quality customer service interactions. This involves monitoring calls, providing feedback to agents, and identifying areas for improvement.Key ResponsibilitiesSupervise and coach QA analysts in evaluating call center interactionsMonitor and assess...

ResponsibilitiesAs a Call Center Automation Engineer, you will design, develop, and deploy RPA bots integrated with AI capabilities, such as natural language processing (NLP) for call routing or machine learning algorithms for predictive analytics. You will also automate call center processes including inbound and outbound call handling, customer inquiries,...

MCS Digitizing is looking for a skilled Team Leader to oversee the operations of our Software House. As a seasoned leader, you will be responsible for developing and implementing a comprehensive software house strategy.Key responsibilities include leading and managing a team of software house agents, providing coaching and performance management. You will...

Our Team at E-SquareJob DescriptionSenior Call Center Operations ManagerWe are seeking a seasoned Senior Call Center Operations Manager to lead our inbound call center team and ensure that all aspects of customer experience meet and exceed expectations.ResponsibilitiesDevelop and implement effective call center strategies to drive performance and...

About E-SquareOverviewE-Square is a leading provider of customer experience solutions, dedicated to delivering exceptional service and support to our clients.Job DescriptionKey ResponsibilitiesDevelop and implement effective call center strategies to drive performance and excellence.Lead analytical efforts to identify root causes of problems and develop...

Career Opportunities at E-SquareJob TitleInbound Call Center Team LeadWe are seeking a highly skilled and experienced Lead Call Center Operations Expert to join our team as an Inbound Call Center Team Lead.Job SummaryThe successful candidate will be responsible for leading a team of call center agents and ensuring that all aspects of customer experience meet...

Job OverviewSmart Accessories, a Pakistan-based online media company, is seeking an experienced Call Center Executive to join its team.This is a fantastic opportunity for individuals with excellent communication skills and a passion for delivering exceptional customer service.

The role of the Deputy Director/Senior Manager at Icap requires a highly skilled professional to oversee the Quality Assurance Department and ensure the highest standards of quality in all aspects of our operations.This is a permanent position reporting to the Head of Quality Assurance Department. The successful candidate will be responsible for overseeing...

Key ResponsibilitiesLead a team of sales professionals in a dynamic call center environment.Develop and implement effective sales strategies to achieve targets.Maintain a positive attitude and manage anger effectively.

Role Summary">The QA Supervisor will oversee the quality assurance team, driving excellence in customer service interactions. Key responsibilities include:">Coaching and mentoring QA analysts to optimize call evaluation.Monitoring agent performance against predefined quality metrics.Identifying areas of improvement and implementing corrective...

We are seeking a dedicated Quality Assurance Manager to oversee the quality of our software products and ensure they meet the highest standards of quality and user experience.Key Requirements:Proven experience in quality assurance management, with a strong understanding of QA methodologies, tools, and processes.Excellent leadership and communication skills,...

Technical Operations Manager - AsteriskThe right candidate will possess expertise in Asterisk and be able to lead our team in implementing cutting-edge technology solutions.Key Responsibilities:Oversee the configuration and maintenance of Asterisk servers for optimal call center operations.Lead the analysis and resolution of complex technical issues related...