Senior Call Centre Operations Manager

Senior Call Centre Operations ManagerThe role entails overseeing the day-to-day operations of an inbound or outbound call centre. Main Responsibilities:Performance Management: Establish and meet performance targets for speed, efficiency, sales, and quality.Call Centre Management: Coordinate staffing and shift patterns to ensure seamless operation.Team...

Call Center Manager Job DescriptionYour duties will include but not limited to:Recruitment and setting up the complete facility including sourcing equipment, effective resource planning and applying call centre strategies and operations.Managing the daily running of the call centre, including receiving calls, chats and emails from customers and clients, e.g....

Call Center ManagerKey Responsibilities:Facility Setup and Management: Source equipment, plan resources, and implement call center strategies.Customer Service: Handle customer inquiries, requests, orders, and complaints via calls, chats, and emails.Performance Analysis: Conduct needs assessments, performance reviews, cost/benefit analyses, and update...

Pro Work Telecommunication Services is seeking Call Centre Agents to join our team in Karachi. We provide call centre services to large enterprise companies internationally.Responsibilities:Handle inbound/outbound callsProvide exceptional customer serviceJob SpecificationAbility to work in a fast-paced environment#J-18808-Ljbffr

Call Centre Representative / Truck DispatcherBachelor's degree in any discipline (fresh graduates preferred) must be fluent in English (USA Region), with expertise in load boards and mailing calling API software.We are currently seeking energetic and enthusiastic individuals to join our remote team as Night Call Centre Representatives.Job Description: Night...

* Inbound centres receive calls from customers and clients, e.g. queries, requests, orders and complaints.* Outbound centres contact potential customers and clients with the aim of gathering information or selling a product.* Typical work activities vary according to the type of centre but, generally speaking, tasks will involve: -* setting and meeting...

Job Overview">We are seeking a highly skilled and experienced Call Centre Manager to join our team. In this role, you will be responsible for establishing new hire training programs, managing scheduling based on forecasted volumes, and developing policies and procedures to improve efficiency.">Main Responsibilities">">Establishes new hire training programs...

- Establishes new hire training program as well as continued training of current staff to ensure'best in class' service.- Manages scheduling based on forecasted volumes.- Develops and implements Policies and Procedures that will lead to improved efficiencies.- Contributes to call centre's success by partnering with other managers to continually review and...

Job Title:Operations Manager for Call Centre and Support ServicesJob DescriptionThis role oversees the efficient operation of the call centre team, prioritising customer-centricity and excellence in service delivery.Lead a high-performing call centre team to achieve seamless operations and exceptional customer experiences.Conduct quality assurance checks for...

Call Centre Representative - Night ShiftResponsibilities:Contact potential or existing customers to inform them about a product or serviceAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake...