Call Centre Team Lead

Pro Work Telecommunication Services is seeking Call Centre Agents to join our team in Karachi. We provide call centre services to large enterprise companies internationally.Responsibilities:Handle inbound/outbound callsProvide exceptional customer serviceJob SpecificationAbility to work in a fast-paced environment#J-18808-Ljbffr

Call Centre Representative / Truck DispatcherBachelor's degree in any discipline (fresh graduates preferred) must be fluent in English (USA Region), with expertise in load boards and mailing calling API software.We are currently seeking energetic and enthusiastic individuals to join our remote team as Night Call Centre Representatives.Job Description: Night...

Senior Call Centre Operations ManagerThe role entails overseeing the day-to-day operations of an inbound or outbound call centre. Main Responsibilities:Performance Management: Establish and meet performance targets for speed, efficiency, sales, and quality.Call Centre Management: Coordinate staffing and shift patterns to ensure seamless operation.Team...

Leadership Role for Call Centre ManagementWe are seeking an experienced leader to oversee our offshore call centre operations in Karachi, where you will be responsible for managing the day-to-day activities of the team.This is a challenging and rewarding opportunity for those who thrive in dynamic environments. As a key member of our leadership team, you...

Call Centre Representative - Night ShiftResponsibilities:Contact potential or existing customers to inform them about a product or serviceAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake...

Call Center Manager Job DescriptionYour duties will include but not limited to:Recruitment and setting up the complete facility including sourcing equipment, effective resource planning and applying call centre strategies and operations.Managing the daily running of the call centre, including receiving calls, chats and emails from customers and clients, e.g....

Key Responsibilities* Manage inbound and outbound call centre operations, ensuring seamless communication with customers and clients.* Coordinate daily centre activities, including staff recruitment and performance management.* Liaise with supervisors, team leaders, operatives and external parties to resolve issues and improve quality.* Monitor calls to...

Call Center ManagerKey Responsibilities:Facility Setup and Management: Source equipment, plan resources, and implement call center strategies.Customer Service: Handle customer inquiries, requests, orders, and complaints via calls, chats, and emails.Performance Analysis: Conduct needs assessments, performance reviews, cost/benefit analyses, and update...

- Establishes new hire training program as well as continued training of current staff to ensure'best in class' service.- Manages scheduling based on forecasted volumes.- Develops and implements Policies and Procedures that will lead to improved efficiencies.- Contributes to call centre's success by partnering with other managers to continually review and...

* Inbound centres receive calls from customers and clients, e.g. queries, requests, orders and complaints.* Outbound centres contact potential customers and clients with the aim of gathering information or selling a product.* Typical work activities vary according to the type of centre but, generally speaking, tasks will involve: -* setting and meeting...