Call Centre Representative

3 weeks ago

Karachi, Sindh, Pakistan MPL ACE Dispatch Ltd. Full time
Call Centre Representative / Truck Dispatcher

Bachelor's degree in any discipline (fresh graduates preferred) must be fluent in English (USA Region), with expertise in load boards and mailing calling API software.

We are currently seeking energetic and enthusiastic individuals to join our remote team as Night Call Centre Representatives.

Job Description: Night Call Centre Representative (Online/Remote)

Responsibilities:

  • Answering and responding to customer inquiries and complaints via calls and emails during the night shift.
  • Providing excellent customer service by actively listening to customers and offering prompt and accurate solutions.
  • Demonstrating exceptional communication skills to effectively interact with customers and team members.
  • Updating customer information and call logs.
Job Specification

Job Responsibilities:

We are looking for a detail-oriented truck dispatcher to dispatch our drivers to customer locations. Your duties will include communicating with customers to record requirements, planning and adjusting routes, and scheduling drivers for freight, shipments, and packages.

To succeed as a truck dispatcher, you should have extensive experience in dispatching trucks and the ability to work under pressure. An outstanding dispatcher demonstrates organizational skills that translate into exceptional freight delivery services.

Truck Dispatcher Responsibilities:

  • Scheduling drivers for freight deliveries and pickups.
  • Communicating with customers about freight details, delivery or pickup times, and special handling requests.
  • Planning routes and adjusting as needed.
  • Preparing dispatch documents, freight bills, and invoices.
  • Maintaining records of calls, routes, and delivery times.
  • Ensuring compliance with transportation regulations and laws.
  • Reviewing driver logs and dispatch records.
  • Monitoring truck repairs and maintenance schedules.
  • Logging customer shipping schedules and complaints.
  • Knowledge of trucking regulations and laws.
  • Understanding shipping, trucking, and logistics processes.
  • Analytical skills for problem-solving and coordination.
  • Handling upset customers effectively.
  • Proficiency in transportation management software.
  • Strong organizational and time management skills.
  • Excellent communication skills to relay information clearly.

Location: Information Technology and Services - Karachi, Pakistan

#J-18808-Ljbffr

  • Call Centre Representative

    4 weeks ago

    Karachi, Sindh, Pakistan Creatifty Inc. Full time

    Call Centre Representative - Night ShiftResponsibilities:Contact potential or existing customers to inform them about a product or serviceAnswer questions about products or the companyAsk questions to understand customer requirements and close salesDirect prospects to the field sales team when neededEnter and update customer information in the databaseTake...

  • Call Centre Agents

    4 weeks ago

    Karachi, Sindh, Pakistan Pro Work Technical Services Full time

    Pro Work Telecommunication Services is seeking Call Centre Agents to join our team in Karachi. We provide call centre services to large enterprise companies internationally.Responsibilities:Handle inbound/outbound callsProvide exceptional customer serviceJob SpecificationAbility to work in a fast-paced environment#J-18808-Ljbffr

  • Call Centre Operations Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeLeadership Full time 800,000 - 1,500,000

    Senior Call Centre Operations ManagerThe role entails overseeing the day-to-day operations of an inbound or outbound call centre. Main Responsibilities:Performance Management: Establish and meet performance targets for speed, efficiency, sales, and quality.Call Centre Management: Coordinate staffing and shift patterns to ensure seamless operation.Team...

  • Senior Call Centre Operations Manager

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCallcentreManagement Full time 120,000 - 150,000

    Leadership Role for Call Centre ManagementWe are seeking an experienced leader to oversee our offshore call centre operations in Karachi, where you will be responsible for managing the day-to-day activities of the team.This is a challenging and rewarding opportunity for those who thrive in dynamic environments. As a key member of our leadership team, you...

  • Senior Call Centre Operations Executive

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeOperations Full time 1,000,000 - 1,600,000

    Call Center Manager Job DescriptionYour duties will include but not limited to:Recruitment and setting up the complete facility including sourcing equipment, effective resource planning and applying call centre strategies and operations.Managing the daily running of the call centre, including receiving calls, chats and emails from customers and clients, e.g....

  • Call Centre Team Lead

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeManager Full time 6,000,000 - 8,500,000

    Job Overview">We are seeking a highly skilled and experienced Call Centre Manager to join our team. In this role, you will be responsible for establishing new hire training programs, managing scheduling based on forecasted volumes, and developing policies and procedures to improve efficiency.">Main Responsibilities">">Establishes new hire training programs...

  • Call Centre Representative

    4 weeks ago

    Karachi, Sindh, Pakistan Trinet Full time

    Full Job DescriptionTrinet is hiring for the position of CSR (Customer Support Representative) near KFC, BADAR COMMERCIAL, DHA.- Campaign: DME/CGM- Evening shift (6:00 pm to 03:00 am)Salary Structure:- Fixed Basic Salary + Commission- Topper Bonus- Training will be provided- 5 working days a week (Saturday and Sunday Off)Requirements:- Minimum Matric...

  • Customer Call Representative

    4 weeks ago

    Karachi, Sindh, Pakistan Liaison Marketing Solution Full time

    Job Description:We are seeking a motivated and customer-focused Call Centre Agent to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing excellent service, and resolving issues promptly and effectively.Job Specification:Key Responsibilities:Handle inbound and outbound customer calls in a...

  • Call Center Representative

    4 weeks ago

    Karachi, Sindh, Pakistan E-Solution International Telemarketing Full time

    E-Solution International Telemarketing, PakistanWe are currently seeking enthusiastic and energetic individuals to join our team as Evening Call Center Representatives. As a Call Center Representative, you will be responsible for reaching out to potential customers, providing information about our telecommunications services, and persuading them to make a...

  • Manager Contact Centre

    3 weeks ago

    Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    * Inbound centres receive calls from customers and clients, e.g. queries, requests, orders and complaints.* Outbound centres contact potential customers and clients with the aim of gathering information or selling a product.* Typical work activities vary according to the type of centre but, generally speaking, tasks will involve: -* setting and meeting...