Customer Onboarding Specialist

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description

We are seeking a highly skilled CUSTOMER ONBOARDING SPECIALIST to manage the day-to-day activities and processes to successfully onboard our retail customers to our suite of solutions. This role is responsible for executing strategies to enhance customer satisfaction and retention, ensuring we deliver a world-class customer experience.

Key Responsibilities:
  • Onboarding Management: Manage the retail customer onboarding process, including data analysis, migration, and customer adoption to our solutions.
  • Customer Experience: Ensure high customer satisfaction by monitoring and improving customer service processes.
  • Performance Metrics: Adhere to performance indicators used to measure the effectiveness and efficiency of the Customer Onboarding Specialists.
  • Issue Resolution: Handle escalated customer issues and complaints, ensuring timely and effective resolution.
  • Process Improvement: Follow established processes for Customer Onboarding and identify improvements to enhance efficiency and customer satisfaction.

Requirements:

  • Minimum 3 years' experience in client-facing roles.
  • Strong experience in working in B2B customer-facing roles, including relationship management and support, with a client-driven attitude.
  • Ability to deliver quickly in a fast-paced environment and independently overcome challenges.
  • Excellent communication and leadership skills.


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