
Customer Onboarding Analyst
4 weeks ago
Company Description
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
- Full-time
- Career Site Team: Customer Success
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Job Description
Job Purpose
The Customer Success Analyst manages the day-to-day activities and processes to successfully onboard our retail customers to the suite of solutions both Brandbank and Etilize offer. In this role, you will have personal and team goals and be responsible for executing strategies to enhance customer satisfaction and retention, ensuring we deliver a world-class customer experience.
You will effectively establish and build strong relationships with our customers through the onboarding process, for all Brandbank and Etilize solutions.
Role Responsibilities
The role is responsible for the ongoing development and implementation, either directly or through your team, of the Customer Success strategy, which will encompass the following:
- Onboarding Management: Manage the retail customer onboarding process, including data analysis, migration and customer adoption to Brandbank and Etilize solutions. Ensuring sufficient resources are always in place (language and location) to deliver an exceptional customer experience.
- Customer Experience: Ensure high customer satisfaction by monitoring and improving customer service processes with both your manager and the Associate Director, Customer Onboarding.
- Performance Metrics: Adhere to performance indicators (KPIs) used to measure the Customer Onboarding Analysts effectiveness and efficiency.
- Issue Resolution: Handle escalated customer issues and complaints, ensuring timely and effective resolution.
- Process Improvement: Customer Onboarding will follow the established processes. Identify improvements to enhance efficiency and customer satisfaction with both your manager and the Associate Director, Customer Onboarding.
- Training and Development: Help identify knowledge gaps and opportunities for development in our Customer Support Teams and the Customer Onboarding Team to improve their skills and knowledge.
- Cross-Department Collaboration: Work closely with other departments, such as Commercial, Sales Enablement, and PTO, to ensure a seamless customer onboarding experience.
- Voice of the Customer: Collect customer feedback to inform solution improvements and product development.
- Minimum 3 years' experience in client-facing roles.
- You have a client driven attitude and strong experience in working in B2B customer-facing role(s), preferably including relationship management and support.
- The ability to deliver quickly in a fast-paced environment and independently overcome challenges.
- Excellent communication and leadership skills.
- Strong problem-solving abilities and the capacity to meet deadlines consistently.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
I'm interested
I'm interested
Privacy PolicySeniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionOther
- IndustriesResearch Services
Referrals increase your chances of interviewing at GfK Boutique Research by 2x
Sign in to set job alerts for "Customer Analyst" roles.Customer Service Representative - BankingKarachi Division, Sindh, Pakistan 3 days ago
Customer Services Specialist - InternationalClient Success & Onboarding Specialist (3 months contract)Karachi Division, Sindh, Pakistan 5 days ago
Senior Business Analyst - I (Integrations)Karachi Division, Sindh, Pakistan 1 month ago
Karachi Division, Sindh, Pakistan 4 days ago
International Customer Service RepresentativeKarachi East District, Sindh, Pakistan 1 day ago
Karachi Division, Sindh, Pakistan 2 months ago
International Customer Service SpecialistKarachi Division, Sindh, Pakistan 1 day ago
International Customer Service RepresentativeKarachi Division, Sindh, Pakistan 5 days ago
Karachi Division, Sindh, Pakistan 2 months ago
International Customer Support RepresentativeKarachi Division, Sindh, Pakistan 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Customer Onboarding Analyst
4 weeks ago
Karachi, Sindh, Pakistan NielsenIQ Full timeNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...
-
Customer Onboarding Analyst
4 weeks ago
Karachi, Sindh, Pakistan Nielsen Consumer LLC Full timeCompany DescriptionNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer...
-
Customer Onboarding Specialist
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeAbout the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our customer experience department, you will be responsible for ensuring a seamless and compliant onboarding process for our customers.This role involves conducting thorough reviews of customer digital onboarding processes, verifying identities,...
-
Onboarding Solutions Specialist
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeAbout this role...This Onboarding Specialist will ensure a seamless client onboarding experience, focusing on setting up and configuring clients efficiently. The role involves managing the full client onboarding process, including system setup, while maintaining customer base. Additionally, it requires project management skills, efficient oversight of...
-
Digital Onboarding Specialist
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeCustomer Onboarding SpecialistAs we gear up for a seamless customer experience, we're seeking specialists to create a smooth and hassle-free onboarding process.To ensure a fast and compliant onboarding process, we're looking to hire dedicated specialists who can be part of a high-impact, customer-focused role at the forefront of digital banking...
-
Onboarding Process Manager
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeOnboarding ExpertiseWe're looking for individuals with expertise in creating a seamless customer experience through efficient onboarding processes.This is a fantastic opportunity to develop and implement strategies that ensure accurate and compliant onboarding processes.The ideal candidate will have a strong understanding of regulatory guidelines and digital...
-
Client Onboarding Expert
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeKey ResponsibilitiesManage the client onboarding process, including system setup and maintaining customer base.Oversight of onboarding projects, meeting deadlines, and accurate records in CRM systems.Becoming an expert in customising products for unique customer needs.Serving as primary contact for customer-facing onboarding, issue resolution, and keeping...
-
Sales and Customer Onboarding Coordinator
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are seeking an exceptional candidate to fill the role of Customer Success Associate/Sales.About the JobExpand and grow our software and services offerings.Oversee the onboarding process for new customers ensuring seamless integration.Support sales efforts in driving renewal opportunities.Nurture customer relationships and present new features when...
-
Digital Onboarding Expert
1 day ago
Karachi, Sindh, Pakistan beBee Careers Full timeKey ResponsibilitiesDigital Onboarding: Conduct first-level reviews of customer digital onboarding processes to ensure accuracy and compliance with regulatory requirements.Identity Verification & Name Screening: Perform accurate identity verification checks, including name screening against sanction lists and PEP databases, flagging potential risks and...
-
Market Research Analyst Recruiter
2 weeks ago
Karachi, Sindh, Pakistan beBee Careers Full timeMarket Research Analyst RecruiterThe ideal candidate will source and recruit qualified Market Research Analysts for client projects, ensuring they understand their roles and meet performance milestones.About the RoleThis is a flexible, remote position involving proactive and detail-oriented individuals who are passionate about recruitment and seeking...