Technical Support Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Manager Role Summary:

This position involves providing technical support to global clients, utilizing problem-solving skills and a strong analytical mindset.

We are seeking an experienced Technical Support Manager who can deliver swift and accurate responses via email and chat.

Key Responsibilities:
  • Manage technical support requests from global clients
  • Collaborate with internal teams to resolve complex issues
  • Develop and implement effective support strategies

The ideal candidate will have excellent communication skills in English and Arabic, proficiency in Advanced Excel, and hands-on experience with ticketing systems like Jira or ServiceNow.

Requirements:

  • Bachelor's degree in Computer Science, IT, Business, or related field
  • 1–3 years of experience in technical support or L1 support role
  • Familiarity with data visualization tools (nice to have)
  • A disciplined yet flexible approach to working in a hybrid environment (nice to have)

Preferred Qualifications:

  • Experience in FMCG and/or retail domains (nice to have)
  • Strong analytical mindset and problem-solving attitude
  • Ability to work in a fast-paced environment

What You'll Need:

  • Proficiency in Advanced Excel and handling large datasets


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