
Restaurant Management Specialist
3 days ago
Job Summary:
- We are seeking an experienced Restaurant Management Specialist to oversee the day-to-day operations of our restaurants.
Key Responsibilities:
- Manage guest complaints in a professional manner, focusing on resolving issues promptly and efficiently.
- Monitor product quality and presentation, addressing any concerns or issues that arise.
- Coordinate staff management activities, including attendance tracking, leave records, advances, hiring, documentation, personnel files, and vaccinations.
- Maintain a safe working environment for guests and staff by enforcing health and safety protocols.
- Conduct daily inspections of outlets, maintaining checklists and variance reports for front-of-house and back-of-house operations.
- Improve operational efficiency through cost-cutting measures and strategic planning.
- Generate monthly reports on outlet performance, adhering to company standards.
- Enforce company policies across all outlets.
- Meet and exceed upselling targets each month.
- Design and deliver training programs for front-of-house and back-of-house staff.
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