Restaurant Operations Manager

5 days ago


Lahore, Punjab, Pakistan myrestaurants Full time

Company Overview

MyRestaurants is a leading restaurant chain that values exceptional customer experiences and strives to create a seamless dining experience for our customers.

About the Role

We are seeking a highly motivated and detail-oriented District Team Leader to oversee daily operations at one of our restaurant locations. The successful candidate will be responsible for ensuring timely resolution of concerns, supervising daily operations, and collaborating with departments to maintain operational efficiency.

Key Responsibilities:

  1. Operational Excellence: Review and address concerns/logs from other departments for your assigned location, ensuring timely resolution within the working day.
  2. Leadership and Supervision: Supervise daily operations, including staff scheduling, inventory control, and customer service strategies.
  3. Inventory Management: Ensure any inventory-related issues are promptly addressed and resolved.
  4. Collaboration and Communication: Collaborate with departments to maintain operational efficiency (e.g., store hours accuracy, item availability, order processing).
  5. Customer Service: Respond to negative reviews, coordinating with managers and staff to improve service quality.
  6. Feedback and Suggestions: Address customer feedback across platforms, including Google and delivery apps.
  7. Performance Evaluation: Conduct regular performance evaluations and provide coaching to store managers and staff.
  8. Compliance: Maintain open communication with corporate leadership to relay field insights and suggestions, and ensure compliance with company policies, procedures, and local regulations.
  9. Talent Development: Oversee the hiring and training of new team members, ensuring alignment with company standards.

Required Skills and Qualifications:

  • Leadership Experience: At least 1-2 years of experience in a restaurant management or a similar leadership role is required.
  • Strong Leadership and Communication Skills: Strong leadership, communication, and problem-solving skills are essential for this role.
  • Attention to Detail: Highly detail-oriented with excellent time management abilities.
  • Prioritization and Adaptability: Capable of handling a fast-paced environment and managing multiple tasks effectively.
  • Technical Skills: Proficiency in Microsoft Office and restaurant management software.
  • Availability: Willingness to work evenings, weekends, and holidays as required.

Benefits:

  • Competitive Salary: A competitive salary package is offered to successful candidates.
  • Opportunities for Growth: Opportunities for career growth and professional development are available.

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