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Customer Support Specialist

3 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

Customer Support Specialist Job Profile:

We are looking for a talented and customer-focused individual to fill the position of Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and support, while driving business growth through proactive problem-solving and relationship-building.

Main Duties and Responsibilities:
  1. Handle customer inquiries and complaints in a professional and timely manner
  2. Offer technical support and guidance to customers on product-related matters
  3. Develop and implement process improvements to enhance customer satisfaction
  4. Collaborate with internal teams to achieve business objectives
  5. Stay up-to-date with industry trends and best practices to continuously improve customer service delivery
Essential Requirements:
  • High School Diploma or equivalent
  • Excellent Communication and Problem-Solving Skills
  • Ability to Work in a Collaborative Environment with Multiple Stakeholders
  • Results-Driven with a Focus on Customer Satisfaction
  • Strong Time Management and Organization Skills
  • Proficient in Microsoft Office Applications