Service Professional

5 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time
Job Overview

We are seeking a Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional support experiences to clients globally.

About the Role:

  • Manage and respond to customer inquiries via multiple communication channels ensuring timely and effective support across all touchpoints.
  • Provide proactive solutions to customer problems through empathetic and professional service delivery.
  • Maintain detailed records of customer interactions using CRM systems to ensure seamless tracking and follow-up for potential sales opportunities.
  • Collaborate with internal teams to track resolution progress and maintain consistent messaging with customers throughout the process.
  • Support documentation such as FAQs, knowledge bases, and response templates to efficiently respond to frequent questions and identify areas for improvement.
  • Obtain customer feedback and provide relevant information to enhance the support process, service quality, and user experience.
  • Stay up-to-date on service changes and consistently communicate new information to clients worldwide.
  • Deliver regular reports on support metrics including response rates and customer satisfaction scores to optimize team performance.
  • Meet specified SLAs to address client issues, uphold company standards, and foster a continuous service process promoting retention, customer satisfaction, and business growth.
Requirements
  • Bachelor's degree in Business Administration, IT, Mass Communication, or a related field.
  • Minimum 1-2 years' experience in Customer Service or Client Interaction preferably assisting international clients and identifying cross-sale opportunities.
  • Excellent verbal and written skills in English with the ability to communicate fluently and professionally, using persuasive tone when required to promote services or product features.
  • Strong listening skills, empathy, and ability to react to customer concerns.
  • Familiarity with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office.
  • Understanding of SaaS products, technical troubleshooting, and service-based client support is an asset.
  • Proven ability to resolve customer issues independently and efficiently within agreed service levels.
  • Customer-centric approach supporting client retention and satisfaction.
  • Strong problem-solving and critical-thinking skills enabling analysis of situations and implementation of appropriate actions.
  • Interest in career growth within Client Services, Customer Experience, or Customer Support.
Benefits
  • Market Competitive Salary
  • Weekend Off
  • Personal Growth
  • Paid Annual Leaves
  • Performance-Based Increment
  • Work Anniversaries & Birthdays Celebrations
Working Hours

Monday - Friday; 9:00 am to 6:00 pm

  • Customer Service Professional

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service ProfessionalThis is a full-time on-site role for an experienced customer service professional. The primary responsibilities include handling customer inquiries, resolving issues, and providing exceptional customer service to ensure satisfaction.The ideal candidate should possess strong communication skills, problem-solving abilities, and...

  • Customer Service Professional

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service ProfessionalWe are seeking highly motivated and customer-focused individuals to excel in this role.As a Customer Service Representative, you will be responsible for:Responding to incoming calls from clients in a professional and courteous manner.Providing accurate and timely information to clients regarding their cases.Scheduling...

  • Customer Service Professional

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled customer service professional to join our team.

  • Customer Service Professional

    4 hours ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, handling their inquiries and resolving any issues they may have in a timely and professional manner.Key...

  • IT Customer Service Professional

    7 days ago

    Lahore, Punjab, Pakistan beBeeCustomerSupport Full time

    Successful professionals seeking a dynamic role in customer support may find this position appealing. A graduate or postgraduate degree in IT is considered essential.We are looking for four motivated individuals to assist our clients with internet telephone service-related issues. The clients are based worldwide and can be supported through live chat, email,...

  • Customer Service Professional

    7 days ago

    Lahore, Punjab, Pakistan beBeeCustomerSupport Full time

    Customer Support Executive PositionWe are seeking a highly skilled and experienced individual to provide exceptional customer support services to our global clients. This role requires someone who is well-versed in the call center culture and operations.Job SpecificationsPlease carefully review the following requirements before applying:Fluent English...

  • Financial Services Professional

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time

    Job Title: Bank TellerAre you a detail-oriented individual with excellent communication skills? Do you have a passion for providing top-notch customer service?We are seeking a highly skilled Bank Teller to join our team.About the Role:As a Bank Teller, you will be responsible for processing customer transactions, maintaining cash drawer limits, and...

  • Dedicated Customer Service Professional

    7 days ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Service Representative. This role is ideal for someone who enjoys working in a fast-paced environment, providing excellent service to customers, and resolving issues promptly.Key ResponsibilitiesRespond to customer inquiries in a professional and courteous manner.Provide clear...

  • Customer Service Professional

    7 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    AffinityVibez provides world-class customer service and technical support to its clients and customers. The company's goal is to identify and solve problems, develop and implement new strategies, and make informed decisions.Job Duties & Responsibilities:Provide excellent customer service and technical support via phone, email, and live chat.Respond to...

  • Receptionist - Customer Service Professional

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Receptionist - Customer Service ProfessionalAbout the RoleWe are seeking a skilled and courteous Front Desk Officer to join our team. As a key point of contact for customers, you will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key Responsibilities:Greet and direct persons entering the...