Support Operations Officer

4 hours ago


Lahore, Punjab, Pakistan The First Law Full time

In this role, you will be responsible for delivering exceptional customer service and support to our valued customers. As a Customer Support Officer, you will be the primary point of contact for customers, resolving their inquiries and issues in a timely and professional manner.

Responsibilities:
  1. Assist Customers: Respond to customer inquiries via phone, email, chat, and other communication channels.
  2. Resolve Issues: Identify and resolve customer problems, providing prompt and accurate solutions while maintaining a positive attitude.
  3. Collaborate: Work with other teams to resolve complex customer concerns or escalate issues when necessary.
Qualifications:
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-centric approach.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.


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