Social Media Customer Relationship Specialist

7 days ago


Faisalabad City Tehsil, Pakistan beBee Careers Full time
Customer Support Specialist

We are seeking a highly motivated and skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients through various social media platforms.

Main Responsibilities:

  • Monitor social media platforms, including Facebook, Twitter, and automotive enthusiast forums, to identify opportunities to engage with customers and deliver superior customer support and brand engagement.
  • Manage existing caseloads, complete follow-up tasks, and achieve operational metrics.
  • Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  • Proactively identify sales leads and educate in-market customers on product functionality and services.
  • Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  • Effectively and accurately document customer interactions.
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
  • Participate in required training/industry-specific certifications to maintain technical knowledge and skills necessary to perform the job at or above the standard required.
  • Provide exceptional service to all internal and external customers.
  • Contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  • Utilize correct tools to efficiently manage concurrent activities.


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