Customer Service Representative

4 days ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time
Social Media Relationship Manager

General Job Summary:

We are seeking a skilled Social Media Relationship Manager to join our team. The ideal candidate will be responsible for delivering exceptional customer support and engagement on social media platforms.

Main Responsibilities:

  1. Monitor social media platforms, identify opportunities to engage with customers, and deliver superior customer support and brand engagement.
  2. Manage existing caseloads, complete follow-up tasks, and achieve operational metrics.
  3. Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  4. Proactively identify sales leads and educate in-market customers on product functionality and services.
  5. Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  6. Effectively document customer interactions.
  7. Provide proactive support to consumers requesting assistance with dealer information, vehicle locates, and product concerns/inquiries.
  8. Participate in required training and certifications to maintain technical knowledge and skills necessary to perform the job at or above standard required.
  9. Deliver exceptional service to all internal and external customers.
  10. Contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and value-based approach.
  11. Utilize correct tools to efficiently manage concurrent activities.

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