
Banking Services Manager Lead
6 days ago
Job Description
">The Senior Banking Manager leads branch operations, ensuring adherence to bank policies and regulatory requirements. This role involves leading and supervising branch staff, maintaining a customer-focused environment, and handling customer complaints.
">Key Responsibilities:">- ">
- Lead and uplift the branch operations team by acting as a true supervisor of branch affairs.">
- Work closely with the Branch Manager to achieve optimal results.">
- Supervise and administer branch operations in accordance with bank policies, procedures, and SBP prudential regulations.">
- Create a working environment where customers receive exceptional attention and service.">
- Ensure that staff under their domain works in line with Bank SOPs, controls, and recommends timely rotation of staff.">
- Ensure dual control is fully adhered to, and cash safe keys and test keys/passwords are not compromised.">
- All computer inputs/outputs are jointly signed, and output/input reports are properly sealed and kept on record.">
- Attend auditors (internal/external/SBP, internal control) and arrange compliance of their reports within timelines.">
- Observe cash-in-safe/cash-on-counter limits.">
- Prepare and submit MIS/confirmations as required. Attend to customer complaints for timely resolution.">
- Ensure account balancing is carried out independently, and outstanding items in suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced monthly.">
- Maintain and balance security stationary periodically according to SOP.">
- Supervise and maintain records of all account openings and related operations.">
- Ensure daily balancing of cash books, vaults, and necessary reports are prepared.">
- Arrange handling of departments such as deposits, cash tellers, bills, inward/outward clearing/remittances, HRD, credits, Jazz Cash, borrower/non-borrower accounts, recoveries, and all banking activities in a manner that maintains internal control, satisfies customers, and minimizes operational risks.">
- Authorize and supervise financial and non-financial transaction requests on the system in real-time, ensuring no transactions remain unauthorized at day-end.">
- Ensure proper staff backup is available for critical positions.">
- Monitor staff behavior and activities, reporting any suspiciousness observed.">
- Supervise custody and record-keeping of PDCs, Gold, Pass Books, duplicate keys, ATM combination codes, and any security.">
- Manage HR and admin-related matters of branch staff.">
- Ensure all processes are completed successfully before the end of the day, with physical vouchers checked, tallied, and stitched with User Activity Reports daily.">
- ">
Requirements:
">- ">
- Bachelor's degree in marketing or commerce from a reputable institution; an MBA will be preferable (subject to approval).">
- Minimum 5 years of relevant work experience.">
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