Customer Care Representative

3 weeks ago

Lahore, Punjab, Pakistan Transworld Full time
Customer Care Representative (Inbound Calls)

Are you a motivated individual eager to develop and accelerate your career in customer care? Transworld is looking for a Customer Care Representative (Inbound Calls) to join our team at our Phase 5 D.H.A, Lahore.

What You'll Be Doing:

• Act as a liaison between the company and its customers.

• Take ownership for effectively solving customer issues, complaints, and inquiries.

• Keep customer satisfaction at the core of every decision and behavior.

• Provide support on CX operations and cross-functional coordination within the company.

What you ideally bring with you:

• Very good oral and written communication skills, being friendly and empathetic.

• Help to define and exemplify the extraordinary customer experience we pride ourselves on.

• Comfortable answering questions about our products or placing an order.

• Strong attention to detail and a solid grasp of customer care policies and best practices.

• Be one of the first interactions our customers will experience with us – so being friendly and helpful is a must.

• Possess a courteous and professional phone manner.

• Listen to customers effectively to demonstrate understanding and care.

Nice to have:
Prior Customer Service experience in a call-center environment.

Why work with us?
At Transworld, we're always on the lookout for driven, talented, and passionate candidates to join our diverse workplace. In return, we offer a challenging and dynamic environment where you can grow and develop your career with the right support, every step of the way. Our employees are at the heart of our business, and we believe that empowered, happy, and fulfilled Heroes are key to our success.

Our Office Timing:

• 8 Hours Inbound Routine/Roster Shifts

We're looking forward to your application

Job Specification
  • We value "Becoming Better Together," so we're looking for a team player who is willing to help others and has strong interpersonal skills who can adapt to changes quickly.
  • Exemplary verbal and written communication skills.
  • Must be comfortable learning new technology, extremely organized, and detail-oriented.
  • Must be a self-starter who is ready, willing, and able to own and prioritize multiple tasks.
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