Help Desk Support Specialist

5 days ago

Lahore, Punjab, Pakistan Contour Software Full time
About Contour

We're a rapidly growing software company, part of a global enterprise that has become one of the top 10 software companies in the world.

With a broad-based and ever-growing portfolio of market-leading solutions covering over 100 industry domains, we create the perfect environment for professionals to build fulfilling careers.

Our Global Centre serves all functions and departments, at the divisional as well as operating group/corporate level, providing services to CSI divisions located worldwide.

Our mission is to improve the payments experience in a growing number of industries.

Division Link: https://perseuspayments.com/

Job Description:

We're seeking a highly motivated and customer-focused individual to join our expanding team as a Customer Care Representative. In this key role, you'll provide exceptional support to clients, assisting with payment processing needs including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting.

Key Responsibilities:
  1. Provide outstanding customer service via phone, email, and chat, demonstrating professionalism in every interaction.
  2. Master various support processes and platforms, effectively managing multiple customer inquiries at once.
  3. Accurately document all customer interactions in our support system, ensuring thorough and clear records.
  4. Handle inquiries related to onboarding, reconciliation, risk management, and terminal troubleshooting, providing effective solutions for each.
  5. Diagnose and resolve technical issues with payment terminals, ensuring minimal disruption to client operations.
  6. Escalate unresolved or complex issues to higher support levels or relevant teams, ensuring timely follow-up and resolution.
  7. Follow company policies and procedures for both internal and external operations, maintaining consistency and compliance.
  8. Take on other tasks as needed to contribute to team goals and help drive the company's vision.
Required Skills & Experience:
  1. Excellent Communication: Strong verbal and written communication skills, with the ability to convey clear and concise information.
  2. Analytical Problem-Solving: A methodical approach to gathering requirements, identifying issues, and finding effective solutions.
  3. Technical Proficiency: Proficient in Microsoft Office Suite and capable of learning additional support platforms quickly.
  4. Mathematical Competency: Strong numerical skills to support reconciliation of bank statements and payment processing data.
  5. Industry Experience: A minimum of 2 years of experience in the banking or payments industry.
  6. Customer Support Experience: Demonstrated experience handling technical customer inquiries through phone and email.
  7. Educational Background: Associate or bachelor's degree, or relevant work experience.
Desired Skills & Experience:
  1. Experience in Financial Services: Familiarity with banking, financial services, or payment processing environments.
  2. Terminal Troubleshooting: Experience with diagnosing and troubleshooting credit card payment terminals.
  3. Proactive Problem Solving: Ability to identify potential issues and resolve them before they escalate.
  4. Adaptability: Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities.
  5. Remote Work Efficiency: Strong time management and organizational skills, enabling you to work effectively in a remote setting.
  6. Self-Motivated: Highly self-driven with the ability to work independently and collaborate well within a team.
Work Environment & Shift Timings:
  1. Standard Shift: 10 am ET- 6 pm ET (8 pm PK time - 4 am PK Time)
  2. Flexible Hours: Willingness to occasionally work during holidays or outside regular hours to accommodate global team needs.
Exciting Benefits we offer:
  1. Market-leading Salary
  2. Medical Coverage – Self & Dependents
  3. Parents Medical Coverage
  4. Provident Fund
  5. Employee Performance-based bonuses
  6. Home Internet Subsidy
  7. Conveyance Allowance
  8. Profit Sharing Plan [Tenured Employees Only]
  9. Life Benefit
  10. Child Care Facility
  11. Company Provided Lunch/Dinner
  12. Professional Development Budget
  13. Recreational area for in-house games
  14. Sporadic On-shore training opportunities
  15. Friendly work environment
  16. Leave Encashment
Disclaimer:

We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. We extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

  • Help Desk Specialist

    5 days ago

    Lahore, Punjab, Pakistan Comsats Full time

    At Comsats, we are looking for a highly skilled Help Desk Specialist to handle customer inquiries and resolve technical issues effectively.Job Description:The Help Desk Specialist will be responsible for providing top-notch customer service by answering product and service inquiries, suggesting relevant information, and resolving issues in a timely manner....

  • Help Desk Specialist

    5 days ago

    Lahore, Punjab, Pakistan BM Group Inc Full time

    BM Group Inc is hiring a Help Desk Specialist to provide top-notch support to our valued customers. As a key member of our team, you will be responsible for communicating effectively with clients through various channels, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond promptly to customer inquiries and...

  • Help Desk Coordinator

    5 days ago

    Lahore, Punjab, Pakistan Generix Solutions Full time

    Help Desk Coordinators are essential to delivering efficient and effective technical support to our customers.

  • Help Desk Technician

    3 days ago

    Lahore, Punjab, Pakistan A. F. Ferguson & Co. (a member firm of the PwC network) Full time

    We are looking for a skilled Help Desk Technician to join our team at A. F. Ferguson & Co. (a member firm of the PwC network). The successful candidate will be responsible for providing high-level technical support to senior executives and resolving logged errors in a timely manner.Key Responsibilities:The Help Desk Technician will work closely with IT...

  • Help Desk Professional

    5 days ago

    Lahore, Punjab, Pakistan Zameen Media Pvt. Ltd. Full time

    **Job Summary:**We are seeking a skilled customer support specialist to join our team.The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to multitask and manage multiple priorities.**Responsibilities:**Respond to customer inquiries in a timely and accurate manner.Identify customer needs and assist...

  • Help Desk Specialist

    3 days ago

    Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time

    Role Description:As a Help Desk Specialist, you will be the primary point of contact for customers seeking assistance with our products and services. Your responsibilities will include responding to customer inquiries, troubleshooting technical issues, and collaborating with internal teams to resolve complex problems.Main Responsibilities:Respond to customer...

  • Help Desk Technician

    4 days ago

    Lahore, Punjab, Pakistan Vodworks Full time

    Required Skills and Qualifications:Prior experience working in a support role highly preferred.Excellent written and verbal English communication skills.Must be comfortable and flexible to work in Evening & Night Shifts.Must be Graduate/A levels (IT/CS Graduates or Diploma holders will be a Plus).Working knowledge of help desk software, databases and remote...

  • Help Desk Technical Advisor

    3 days ago

    Lahore, Punjab, Pakistan Thingtrax Ltd Full time

    Job Position: Help Desk Technical AdvisorJob Objective:To provide expert technical advice and guidance to customers via the help desk channel, ensuring that all technical queries are resolved promptly and effectively.Key Tasks:Customer Support: Provide expert technical advice and guidance to customers.Troubleshooting: Perform detailed diagnostics and...

  • Help Desk Representative

    5 days ago

    Lahore, Punjab, Pakistan Logics Consulting Pvt Ltd Full time

    About the Role:Logics Consulting Pvt Ltd is looking for a Help Desk Representative to support our clients with their queries and concerns.This is a fantastic opportunity for someone who enjoys providing excellent customer service and is skilled at resolving issues efficiently.Key Requirements:Excellent communication and interpersonal skillsAbility to work in...

  • Help Desk Technician

    5 days ago

    Lahore, Punjab, Pakistan Code District Full time

    As a Help Desk Technician at Code District, you will be responsible for providing top-notch technical support to our users.Key Responsibilities:Identify and troubleshoot hardware, software, and network-related issues.Collaborate with cross-functional teams to resolve complex IT issues.Develop and maintain knowledge of various IT systems and...

  • IT Help Desk Professional

    5 days ago

    Lahore, Punjab, Pakistan Contour Software Full time

    We're seeking an IT Help Desk Professional to join our team at Contour Software. As a key member of our support team, you'll be responsible for providing timely and effective solutions to our clients' software-related issues.Your primary role will involve troubleshooting software problems, answering client inquiries, and guiding users on how to maximize the...

  • Help Desk Specialist

    5 days ago

    Lahore, Punjab, Pakistan WBM PVT LTD Full time

    About UsAt WBM PVT LTD, we believe in the importance of customer satisfaction and are committed to delivering exceptional service through our Help Desk team.Job DescriptionResponsible for providing assistance to customers via phone, email, or chat.Respond to customer inquiries, resolve complaints, and maintain accurate records of interactions.Collaborate...

  • Help Desk Professional

    7 days ago

    Lahore, Punjab, Pakistan The Digi Tech Resource Group, LLC. Full time

    We are seeking a dedicated and results-driven Help Desk Professional to join our team in Lahore.About the Job:In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to multitask...

  • Technical Support Specialist

    7 days ago

    Lahore, Punjab, Pakistan Prime System Solutions Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Network Operations Team at Prime System Solutions. As a key member of our team, you will be responsible for providing top-notch help desk support on various platforms and technologies.Key Responsibilities:Provide technical assistance to customers via...

  • Help Desk Specialist

    5 days ago

    Lahore, Punjab, Pakistan Relaxsit Full time

    Support SpecialistWe are seeking a skilled Support Specialist to provide top-notch customer support.Responsibilities:Resolve customer complaints and issues in a timely and efficient manner.Communicate clearly and concisely with customers via various communication channels.Collaborate with colleagues to identify opportunities for improvement.Provide feedback...

  • Help Desk Specialist

    5 days ago

    Lahore, Punjab, Pakistan ActiveKey Solutions Full time

    Customer Service OpportunityAre you a highly skilled and enthusiastic customer support professional looking for a new challenge?We are seeking a talented individual to join our team as a customer service representative, providing exceptional support to our US-based clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Philanthropy Support Specialist

    5 days ago

    Lahore, Punjab, Pakistan HELP Foundation Pakistan Full time

    Why Work with Us?The Help Foundation Pakistan is a dynamic and supportive organization that values its employees and volunteers.We offer a range of benefits and opportunities for professional growth and development.What We Offer:A supportive and collaborative work environment.Opportunities for professional growth and development.A comprehensive benefits...

  • IT Service Desk Technician

    7 days ago

    Lahore, Punjab, Pakistan Prime System Solutions Full time

    Why Work With Us:At Prime System Solutions, we offer a dynamic and supportive work environment that fosters growth and innovation. Our team is passionate about delivering exceptional customer experiences through cutting-edge technology and expertise.Job Requirements:We are seeking an experienced IT Service Desk Technician to join our team. As a key member of...

  • Help Desk Expert

    5 days ago

    Lahore, Punjab, Pakistan Bvital Full time

    Job DetailsVital One is looking for a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.About Us:We have been a trusted name in mobile and computer accessories for nearly two decades. Our mission is to be...

  • Support Team Member

    5 days ago

    Lahore, Punjab, Pakistan Chicago Enterprises Full time

    Key ResponsibilitiesOur ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing priorities.As a Help Desk Specialist at Chicago Enterprises, you will be responsible for answering customer inquiries, listening actively to customers' needs, and providing solutions...