Customer Experience Manager

Customer Experience ManagerWe are looking for an experienced and skilled customer experience manager to join our team. As an Assistant Customer Services Manager, you will play a key role in ensuring that our customers receive the best possible service.You will be responsible for leading a team of customer service assistants, resolving customer complaints,...

Key Responsibilities:Develop and execute plans to improve customer satisfaction parameters in collaboration with the operations team.Based on voice of customer feedback, create personal and team development plans in collaboration with the training and development team.Design customer-centric communication strategies for the customer care team.Collaborate...

What We OfferIn this role, you will have the opportunity to work in a fast-paced environment and independently overcome challenges. As a Customer Experience Manager, you will be responsible for developing and implementing strategies to enhance customer satisfaction and retention. You will effectively establish and build strong relationships with customers,...

Customer Service Leadership OpportunityWe are seeking a highly motivated Team Lead Contact Center to lead a team of customer service representatives in a dynamic contact center environment.About the RoleThis role involves managing a team of voice and chat agents, monitoring performance, and implementing strategies to improve efficiency and customer...

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

Job Title: Senior Customer Experience ManagerWe are seeking an experienced Senior Customer Experience Manager to join our team. This role will be responsible for developing or updating customer service policies and procedures, managing customer expectations, and handling complex inquiries and complaints.The ideal candidate will have 2-4 years of managerial...

Customer Experience ExpertWe are seeking a seasoned professional to join our team as a Customer Experience Expert. In this role, you will be responsible for delivering exceptional customer experiences through proactive support, timely resolutions, and personalized interactions.The successful candidate will have a strong background in customer service or a...

We are looking for a talented Customer Sales Representative to join our team.In this critical role, you will provide exceptional customer service, resolve issues, and promote our products and services.You will possess excellent communication skills, be able to think critically, and have a passion for delivering outstanding customer experiences.A basic...

Key SkillsWe are looking for a highly skilled Call Center Agent who can effectively communicate with customers, resolve issues promptly, and maintain a high level of customer satisfaction.The ideal candidate will have strong problem-solving skills, be able to work independently, and have excellent time management skills.

In this exciting role, you will be responsible for:Delivering exceptional customer service through various channelsBuilding and maintaining strong relationships with customersEnsuring prompt resolution of customer complaintsTo excel in this position, you should have:A degree in Business Administration or a related fieldExperience in customer service or a...