Customer Development Manager Faisalabad

3 days ago


Faisalabad City Tehsil, Pakistan Unilever France Full time
About Us

We are Unilever France, a leading manufacturer of ice cream products. Our company is committed to delivering high-quality products that meet the needs of our consumers.

Our Mission:

To spark moments of happiness for people and within the communities where we operate. We create the coolest products and supply them to our consumers.

Job Purpose:

The position is part of the Ice Cream Sales team which is responsible to ensure smooth sales procedures and business growth by developing good relationships with customers. Responsible for effective and efficient sales operations, trade activities execution within the assigned territory and delivery of KPIs while leading the concessionaire sales force.

Main Responsibilities:

  • Drive the business to the desired ambition of Underlying Volume Growth / Sales Growth.
  • Ensure Volumes / Target tracking of all channels.
  • Develop strong relationships with customers & SPDs at concessionaire and retail level.
  • Ensure strong customer services practices by resolving customer and shopper complaints, conducting customer meetings at concessionaire level and ensure RSOs are visiting the PJPs.
  • Obtaining competition activities & market feedback and sharing them with stakeholders.
  • Uplift the Competitive visibility in Store.
  • Coordinate with Concessionaire/Customer Operational plans through effective execution of sales strategies.
  • Manage concessionaire's sales staff including RSOs, Order booker etc. to ensure delivery of KPIs.
  • Negotiate with Customer & SPDs for Joint Business planning (JBPs) to ensure maximum ROI.
  • Daily monitoring and business development by forecasting sales and supporting customer in formulation of JBP.
  • Implement agreed JBP/Concessionaire Business Plan and review KPIs' progress on weekly basis.
  • Have the acumen for Financial Matrix – Business Profitability / Gross Margin.
  • Lead and drive the extended team – Build team & develop talent.
  • Be accountable to uphold the key business principles and values without any conflict of interest.
  • Deploy and lead projects like activations/launch plans/ micro marketing plans with meticulous detail with rigorous post launch evaluation/monitoring and take corrective action when required.
  • Redefine the process post execution analysis with strong analytical skills.
  • Explore new avenues of business in assigned Territory, augment efficiency of existing business models and implement other benchmark models where feasible.
  • Ensuring optimum utilization of Assets (Trikes and Cabinets), assets tracking through Assets scanning tool and proper care of Assets with the support of Cold Chain Team.
  • Develop a network of SPDs in assigned territory to serve the shopper and consumer.
  • Ensures that customer operations and processes are safe and are guided by Unilever safety policies and principles.


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