Sustainability Expert

2 weeks ago

Lahore, Punjab, Pakistan beBeeRenewable Full time 1,500,000 - 2,500,000
Technical Support Specialist

We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance, troubleshooting, and customer service for our renewable energy assets.

The Technical Support Specialist will act as the primary point of contact for regional teams and customers, ensuring timely technical support, relationship building, and gathering market intelligence to enhance customer satisfaction and business strategy.

Key Responsibilities:
  • Serve as the main technical liaison for regional teams, addressing their concerns and coordinating solutions effectively pertaining to Solar, BESS and Wind plants
    • Ensure prompt and efficient resolution of customer technical issues, minimizing system downtime and disruptions
      • Build and maintain strong relationships with customers by addressing their concerns and providing exceptional service
        • Gather and analyze customer feedback and market trends to provide actionable insights for product and service improvement
          • Identify and resolve technical challenges in coordination with field teams and other stakeholders
            • Maintain detailed records of customer interactions, issues, and resolutions to support continuous improvement
              • Provide technical training and guidance to customers and regional teams to enhance their understanding of the systems
                • Work closely with the Operations & Maintenance team to ensure alignment on technical strategies and solutions
                Education and Experience:
                • Minimum 16 years of education preferably masters from a renowned university or institution/equivalent foreign degree holder preferably in Electrical/Electronics/Mechatronics Engineering, Renewable Energy, or a related field.
                • Minimum 3-4 years of professional experience preferably in a large national/multinational organization with at least 1-2 years of related functional experience in a similar role at an equivalent position or in one level below position.
                Requirements:
                • Strong troubleshooting and problem-solving skills
                  • Excellent communication and interpersonal skills for customer interaction
                    • Ability to analyze market data and provide strategic insights
                      • Strong understanding of electrical systems, solar, BESS and wind technology, and industry standards
                        • Effective communication and teamwork abilities

This is an exciting opportunity for individuals who are passionate about renewable energy and providing exceptional customer service.

The ideal candidate will have a strong background in electrical engineering and experience working in a fast-paced technical environment.

If you have the required experience and qualifications, please submit your application for consideration.

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