
High-Level Incident Manager
3 days ago
Bachelor's degree in IT or Telecommunications, or equivalent experience.
- The primary responsibility of this role is to manage and resolve critical incidents efficiently, adhering to established procedures and service level agreements.
- Provide expert command presence during major incidents, driving timely resolutions while ensuring seamless communication with stakeholders.
- Evaluate the effectiveness of incident responses, ensuring accurate documentation and execution.
- Collaborate on various projects and tasks of moderate complexity as assigned by management.
- Swiftly escalate technical crises, maintaining open communication channels to ensure prompt issue resolution.
- Analyze the technical and customer impact of every incident to determine the appropriate course of action, escalating critical issues to relevant teams for prompt resolution.
- Maintain transparency throughout the incident resolution process, keeping all stakeholders informed through regular updates.
- Closely monitor SLA compliance, working diligently to minimize Mean Time to Repair (MTTR) and reduce client disruption.
Key Skills and Qualifications:
- Proven ability to lead diverse groups, fostering collaboration and driving results-oriented outcomes.
- Demonstrated exceptional verbal, written, and presentation skills.
- Commitment to ongoing learning and professional growth.
- Exceptional crisis management skills, prioritizing effectively under pressure within established protocols.
- General knowledge of Mobile Access, Core IT/Telco, and services.
- Strong analytical skills, identifying and resolving complex issues.
Work Environment:
- Standard office environment with moderate stress levels due to work requirements.
- May require flexibility in working hours, including evenings and weekends as needed.
-
Incident Coordinator
7 days ago
Lahore, Punjab, Pakistan IBEX Global Full timeIncident Coordinator IBEX Global, Pakistan Bachelor degree in IT or Telco, or equivalent through experience. The Incident Coordinator will hold the responsibility for driving major incidents through to resolution in accordance with agreed procedures and service levels.Provide a command and control presence on Bridges and Incident Calls.Ensure that the...
-
Incident Response Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeIncident Coordinator Job OpportunityThe Incident Coordinator will drive major incidents to resolution in accordance with agreed procedures and service levels.Command and control presence on Bridges and Incident Calls.Ensure activities and resolution are properly executed and documented.Work on projects/issues of low to medium complexity as assigned.Trigger...
-
Incident Resolution Professional
22 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeIncident Response SpecialistThe Incident Coordinator role is a critical position within our organization, responsible for driving major incidents to resolution in accordance with agreed procedures and service levels. This involves providing a command and control presence on Bridges and Incident Calls, ensuring that activities and resolutions are properly...
-
Incident Response Coordinator
16 hours ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Title: Incident Response CoordinatorJob Description:We are seeking a highly proactive and detail-oriented individual to join our team as an Incident Response Coordinator. In this role, you will be responsible for providing timely support to our teams in the event of an incident, ensuring seamless operations regardless of the time or day.This is an...
-
Technical Incident Resolution Manager
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeIncident Resolution ExpertiseWe are looking for an experienced Incident Coordinator who can effectively resolve major incidents.The successful candidate will possess strong leadership skills, technical knowledge in Mobile Access, Core IT/Telco, and services, and be able to analyze problems and prioritize tasks under pressure.Lead large diverse groups.Handle...
-
Incident Response Coordinator
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeSecurity Manager Role:This role requires a strong sense of responsibility, courage, and confidence. The successful candidate will be able to handle field recoveries, conduct inquiries, and investigations, and maintain relationships with law enforcement agencies.Key Responsibilities:Field recoveries and investigation of theft/schnatch casesMaintenance of...
-
High-Level Administrative Assistant
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeHigh-Level Administrative AssistantThe High-Level Administrative Assistant will provide high-level administrative support to the Director, focusing on precision, discretion, and exceptional organizational skills. This role requires a well-presented individual with strong communication abilities and a thorough understanding of various software...
-
Go High Level
7 days ago
Lahore, Punjab, Pakistan Thinkdonesolutions Full timeThinkDone Solutions is a software development and consulting company that has been providing excellent services since 2011. We specialize in custom software development, UI/UX design, web development, mobile app development, software QA and testing, and enterprise solutions. Our team of developers, engineers, and designers are committed, devoted, and...
-
Go High Level Specialist
7 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are seeking a seasoned professional to join our team as a Go High Level Expert. This role requires a deep understanding of marketing automation, CRM strategies, and sales funnel building.Key Responsibilities:Configure and optimize GoHighLevel for maximum efficiencyDevelop advanced workflow management systemsIntegrate GHL with third-party platforms using...
-
High Availability and Scalability Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeAchieving High Availability and Scalability for Web ApplicationsThis role is focused on ensuring the reliability and performance of SaaS web applications. You will work closely with engineering and DevOps teams to design, build, and maintain systems that can handle high traffic loads and minimize downtime.Key Responsibilities:Designing Monitoring Solutions:...