Outbound Calling Specialist

5 days ago


Lahore, Punjab, Pakistan EcoEnergy Systems Full time
Key Responsibilities

The Sales Team Lead will be responsible for leading and supporting a team of customer service representatives and sales associates.

The ideal candidate will have excellent communication skills, a strong understanding of sales processes, and the ability to foster a collaborative and productive team environment.

  1. Lead and support the team by setting an example through consistent performance in calls and customer engagement.
  2. Provide ongoing coaching, training, and support to team members to ensure high-quality service and sales effectiveness.
  3. Conduct daily briefings to discuss goals, address challenges, and share updates.
  4. Monitor individual and team KPIs, ensuring targets are met or exceeded.
Requirements:
  1. Proven experience in sales, customer service, or a similar role, with exposure to outbound calling.
  2. Previous experience as a Team Lead or in a supervisory role within a sales or customer service environment.
  3. Strong communication and interpersonal skills to engage with customers and lead a team effectively.
  4. Ability to multitask, prioritize, and adapt in a fast-paced environment.
  5. Proficiency in CRM software and call center tools.
  6. A results-driven mindset with the ability to meet and exceed targets.


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