
Virtual Assistant
1 day ago
We are seeking a detail-oriented and proactive Virtual Assistant to oversee cleaning coordination, property maintenance, guest communication, and listing optimization.
About the Role:
- This role is responsible for ensuring smooth property operations, exceptional guest experiences, and streamlined maintenance processes.
- The ideal candidate will have strong organizational and multitasking skills, excellent written and verbal communication skills, and proficiency in using property management software and STR platforms.
- Previous experience in property management, short-term rentals, or hospitality is preferred but not required.
- The successful candidate will be able to work independently, have a proactive approach, and be comfortable working in a dynamic environment.
Responsibilities:
- Cleaning & Property Maintenance:
- Create new listings in property management software.
- Schedule and coordinate daily cleaning services.
- Assign cleaners for property replenishment.
- Monitor and evaluate cleaning standards.
- Run scheduled cleaning campaigns.
- Onboard and train new cleaners.
- Maintain and update the maintenance tracking system.
- Arrange deep clean inspections.
- Obtain insurance quotations.
- Assist property owners with setting up utilities and WiFi accounts.
- Monitor and respond to guest reviews.
- Manage key registers.
- Maintain cleaning pricing structure.
- Maintain and update a master data spreadsheet.
- Manage and automate guest messaging.
- Send bin collection reminders.
- Organize and assign listing photos.
- Continuously update listings.
- Adjust price recommendations.
- Execute custom promotions.
- Optimize listings.
- Respond to guest inquiries.
- Send check-in details.
- Provide monthly booking updates.
- Coordinate with contractors.
- Manage routine maintenance work orders.
- Screen guests.
- Accept booking requests.
- Handle booking alterations.
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