MEA Customer Performance Lead

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time
Key Responsibilities

The Regional Contract Management Specialist is responsible for overseeing the administration and management of services contract fulfillment and execution.

Main Tasks
  • Manage and oversee the entire contract portfolio for assigned customers, including O&M, Powerup, and TSA Warranty.
  • Handle contract disputes and claims, including LDs/Bonus, variable fees discussions, cash past dues, contract scope disputes discrepancies, and other contractual claims after COD (TSA/O&M).
  • Lead periodic contract execution reviews with key customers in the assigned portfolio, supported by operational owners (Service Directors & Hub Managers), to present a comprehensive view of contractual services fulfillment for customer sites.
  • Serve as the primary point of contact for timely and satisfactory resolution of concerns with key customers.
  • Maintain all contracts-related documentation, including customer communications, contract performance reports, maintenance schedules, TILs, etc.
  • Ensure Technical Information Letter (TIL) access to the customer.
  • Submit contractual reports (including but not limited to availability report) in a timely manner to the customer.
  • Address key customer inquiries.
  • Provide information and support for implementing CM&U's.
  • Identify and pursue contractual opportunities (including business development opportunities) and risks (including risk profiling and mitigations).
  • Synchronize Customer and Contract events/demand with internal functions such as Field Service, Sourcing, and Engineering.
  • Ensure technical/maintenance compliance and service fulfillment strategy.
  • Collaborate with billing team and Service Director to track, credit, and invoice bonus and LD amounts.
  • Address customer/contract disputes.


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