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2 weeks ago
The Regional Contract Management Specialist is responsible for overseeing the administration and management of services contract fulfillment and execution.
Main Tasks- Manage and oversee the entire contract portfolio for assigned customers, including O&M, Powerup, and TSA Warranty.
- Handle contract disputes and claims, including LDs/Bonus, variable fees discussions, cash past dues, contract scope disputes discrepancies, and other contractual claims after COD (TSA/O&M).
- Lead periodic contract execution reviews with key customers in the assigned portfolio, supported by operational owners (Service Directors & Hub Managers), to present a comprehensive view of contractual services fulfillment for customer sites.
- Serve as the primary point of contact for timely and satisfactory resolution of concerns with key customers.
- Maintain all contracts-related documentation, including customer communications, contract performance reports, maintenance schedules, TILs, etc.
- Ensure Technical Information Letter (TIL) access to the customer.
- Submit contractual reports (including but not limited to availability report) in a timely manner to the customer.
- Address key customer inquiries.
- Provide information and support for implementing CM&U's.
- Identify and pursue contractual opportunities (including business development opportunities) and risks (including risk profiling and mitigations).
- Synchronize Customer and Contract events/demand with internal functions such as Field Service, Sourcing, and Engineering.
- Ensure technical/maintenance compliance and service fulfillment strategy.
- Collaborate with billing team and Service Director to track, credit, and invoice bonus and LD amounts.
- Address customer/contract disputes.
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