Lead Technical Support Professional

20 hours ago


Lahore, Punjab, Pakistan Motive Full time
About the Company

Motive is a leading provider of innovative solutions for the physical operations industry. Our platform combines industry-leading AI with complete visibility and control, significantly reducing manual workloads and automating and simplifying tasks.

We serve over 120,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role:

The Lead Technical Support Engineer will be responsible for providing complex technical support for a range of products and services. As a senior subject matter expert, this individual will be the go-to person for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.

This role requires a deep understanding of the product, as well as excellent communication and collaboration skills to work effectively with different teams. The Lead Technical Support Engineer will also provide leadership and mentoring to Technical Support Engineers, sharing knowledge and expertise to help others improve their technical skills.

In addition to managing high-level cases, the Lead Technical Support Engineer will drive continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals.

Key Responsibilities:
  • Provide complex technical support for a range of products and services.
  • Identify and resolve complex technical issues, as well as product-level limitations.
  • Collaborate with cross-functional teams to resolve complex issues and improve customer support processes.
  • Drive continuous improvement in the technical support process.
  • Provide leadership and mentoring to Technical Support Engineers.


  • Lahore, Punjab, Pakistan ASK Development Ltd. Full time

    Job Description ASK Development Ltd. is seeking a highly skilled Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing technical support and assistance to our customers. Your expertise in troubleshooting and resolving complex technical issues will enable you to provide exceptional customer...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    Role OverviewThe Network Engineer Level II will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.Key Duties:Take a lead...


  • Lahore, Punjab, Pakistan EWS Group Full time

    Key ResponsibilitiesCritical Thinking & Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues.Collaboration: Working with multiple teams to help define solutions and implement them effectively.User Experience Improvement: Researching user preferences and continuously improving the user...


  • Lahore, Punjab, Pakistan Modern Hardware Full time

    Job Summary: We are seeking a skilled and motivated IT Officer to join our dynamic team at Modern Hardware. As an integral member of our IT department, you will be responsible for providing top-notch technical support and services to our customers and employees. If you are passionate about delivering exceptional results and are eager to grow your career, we...

  • IT Technical Lead

    20 hours ago


    Lahore, Punjab, Pakistan CogSoul Soft Full time

    Job DetailsJob Title: Adobe Learning Manager (ALM) ConsultantReports to: Director of Learning SolutionsLocation: RemoteJob SummaryWe are seeking a highly skilled Adobe Learning Manager (ALM) Consultant with experience in system integrations and technical leadership to support our integration efforts.Key ResponsibilitiesConduct IT assessments for learning...


  • Lahore, Punjab, Pakistan Motive Full time

    About the OpportunityMotive is seeking a highly skilled Technical Support Engineer - Tracking and Telematics to join our team. In this role, you'll provide technical expertise and exceptional customer service, managing, tracking, diagnosing, and troubleshooting cases in Technical Support.You'll communicate with customers about reported issues, escalated...


  • Lahore, Punjab, Pakistan Motive Full time

    About MotiveMotive is a leading provider of innovative solutions for the physical operations industry. We empower our customers to make their work safer, more productive, and more profitable by offering a range of tools and technologies that streamline their operations and improve their bottom line.Our platform combines industry-leading AI with complete...


  • Lahore, Punjab, Pakistan Youcan Creative Engine Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Youcan Creative Engine. As a key member of our support staff, you will be responsible for providing first-line technical assistance to our customers via various communication channels.About the Role:This is an exciting opportunity for a motivated...


  • Lahore, Punjab, Pakistan Console - IT Full time

    Job SummaryWe are looking for a skilled Technical Support Engineer to join our team at Console - IT. The successful candidate will have excellent problem-solving skills and a strong passion for delivering exceptional customer service.Key ResponsibilitiesDeliver high-quality technical support to customers via various channels.Identify and troubleshoot...


  • Lahore, Punjab, Pakistan Sharp Brains - Global IT Support Full time

    Recruitment Opportunity at Sharp BrainsWe're a leading IT support company, and we're looking for a talented individual to join our team as a Global IT Support Recruiter. As a Technical Recruitment Intern, you'll be responsible for:About the Role:Sourcing and screening candidates for technical roles.Collaborating with hiring managers to understand job...


  • Lahore, Punjab, Pakistan Motive Full time

    About the JobWe are seeking a highly skilled and experienced Lead Technical Support Engineer to join our team. As a senior subject matter expert, you will be responsible for providing complex technical support for a range of products and services.Your primary responsibilities will include:Providing complex technical support for a range of products and...


  • Lahore, Punjab, Pakistan Thingtrax Ltd Full time

    About the RoleThis Customer Support Specialist position at Thingtrax Ltd involves delivering exceptional technical assistance to customers across various communication channels. As a key member of our support team, you will foster strong relationships with customers by providing prompt and effective solutions to their queries.Duties and...


  • Lahore, Punjab, Pakistan EWS Group Full time

    About the RoleWe are seeking a highly skilled Support Developer to join our Global Support Team in Lahore, Pakistan. As a key member of our division-based team, you will be responsible for providing top-notch technical support to our clients.Your primary focus will be on resolving complex technical issues related to Tier 1 and Tier 2 support. You will work...


  • Lahore, Punjab, Pakistan Live Support Full time

    We are seeking a Marketing Communications Professional to join our team at Live Support.Job Description:Develop and execute marketing communications strategies across social media platforms.Collaborate with the team to create engaging content and campaigns.Monitor and analyze campaign performance, making data-driven decisions to optimize...


  • Lahore, Punjab, Pakistan Nivoda Full time

    About Nivoda:We are a dynamic and rapidly growing global company, committed to delivering exceptional support to our valued suppliers. In this role, you will play a crucial part in ensuring seamless communication and collaboration with internal teams.Job Responsibilities:International Supplier Support: Providing timely and efficient support to international...


  • Lahore, Punjab, Pakistan Motive Full time

    About the Job DescriptionWe are seeking a highly skilled and experienced Lead Technical Support Engineer to join our team. As a senior subject matter expert, you will be responsible for providing complex technical support for a range of products and services.Your primary responsibilities will include:Providing complex technical support for a range of...


  • Lahore, Punjab, Pakistan Noor International Full time

    Job Summary:Noor International seeks a skilled Service Engineer to join our team as a technical resource. In this role, you will work closely with our engineering team to provide expert technical support and resolve issues efficiently, ensuring seamless operation of our clients' critical care equipment.Main Responsibilities:The ideal candidate will be...


  • Lahore, Punjab, Pakistan indrive Full time

    Indrive is seeking a talented Technical Support Associate to join our team.About UsWe are a rapidly growing tech company dedicated to delivering exceptional customer experiences through innovative solutions.As a Technical Support Associate, you will play a vital role in supporting our customers by resolving technical issues and providing expert advice.Job...


  • Lahore, Punjab, Pakistan UOH Full time

    University Of Central Punjab UCP Jobs in NarowalJob Description:We are seeking a highly skilled and enthusiastic Technical Support Associate to join our team at the University Of Central Punjab UCP in Narowal. This is an excellent opportunity for someone who wants to provide technical support and assistance to our customers.Main Responsibilities:Provide...


  • Lahore, Punjab, Pakistan Avanceon Middle East & South Asia Full time

    Avanceon Middle East & South Asia is seeking a highly skilled professional to join our team as a Senior Design & Proposal Engineer – Lead.This role offers an exciting opportunity to work on complex projects, collaborating with cross-functional teams to drive success.Key responsibilities include:Providing technical expertise and support in system design,...