Technical Support Expert
2 days ago
Job Summary
We are looking for a skilled Technical Support Engineer to join our team at Console - IT. The successful candidate will have excellent problem-solving skills and a strong passion for delivering exceptional customer service.
Key Responsibilities
- Deliver high-quality technical support to customers via various channels.
- Identify and troubleshoot technical issues related to hardware, software, and networks.
- Conduct training sessions to enhance the skills of colleagues and customers.
- Maintain detailed records of IT activities and document solutions.
- Communicate effectively with customers and internal stakeholders.
- Work collaboratively with vendors to resolve technical issues.
Essential Qualifications
- Degree in Computer Science or a related field (Preferred)
- Minimum 1 year of experience in IT Support
- Excellent command of English language (Required)
- CCNA certification (Required)
Why Choose Us?
- Friendly and supportive work environment
- Opportunities for growth and professional development
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