Technical Support Engineer Leader

18 hours ago


Lahore, Punjab, Pakistan Motive Full time
About Motive

Motive is a leading provider of innovative solutions for the physical operations industry. We empower our customers to make their work safer, more productive, and more profitable by offering a range of tools and technologies that streamline their operations and improve their bottom line.

Our platform combines industry-leading AI with complete visibility and control, significantly reducing manual workloads and automating and simplifying tasks. We serve over 120,000 customers across various industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role:

The Lead Technical Support Engineer will be responsible for providing complex technical support for a range of products and services. As a senior subject matter expert, this individual will be the go-to person for troubleshooting complex issues or product-level bugs that cannot be resolved by Technical Support Engineers.

This role requires a deep understanding of the product, as well as excellent communication and collaboration skills to work effectively with different teams. The Lead Technical Support Engineer will also provide leadership and mentoring to Technical Support Engineers, sharing knowledge and expertise to help others improve their technical skills.

In addition to managing high-level cases, the Lead Technical Support Engineer will drive continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals.

Key Responsibilities:
  • Provide complex technical support for a range of products and services.
  • Identify and resolve complex technical issues, as well as product-level limitations.
  • Collaborate with cross-functional teams to resolve complex issues and improve customer support processes.
  • Drive continuous improvement in the technical support process.
  • Provide leadership and mentoring to Technical Support Engineers.


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