Home Based Services Management Position

2 days ago


Attock City, Punjab, Pakistan beBee Careers Full time

About Us

We are a leading provider of telecommunications services, committed to delivering exceptional customer experiences. Our mission is to provide innovative solutions that meet the evolving needs of our customers.

Our Vision

To become the most trusted and respected provider of telecommunications services, known for our exceptional customer service and innovative solutions.

Why Join Us?

We offer a competitive salary, handsome incentive structure, provident fund, and life insurance. We also provide opportunities for professional growth and development, working with a talented and diverse team.

Key Responsibilities

  1. Managing a team of customer service representatives to achieve excellent service delivery and sales targets.
  2. Developing and implementing effective strategies to improve customer satisfaction, retention, and loyalty.
  3. Monitoring and analyzing key performance indicators (KPIs) to inform business decisions and drive growth.
  4. Collaborating with cross-functional teams to ensure seamless service delivery and resolve any operational issues.

Requirements

  • Proven experience in call center management or a related field.
  • Excellent leadership, communication, and interpersonal skills.
  • Able to work independently and as part of a team.
  • Strong analytical and problem-solving skills.

Benefits

  • Nominal basic salary.


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