Telecommunications Service Delivery Manager

2 days ago


Attock City, Punjab, Pakistan beBee Careers Full time

Job Requirements

We are seeking a highly skilled and experienced Operational Manager to lead our call center operations from home. The ideal candidate will have a proven track record of managing teams and driving business growth.

Key Responsibilities

  1. Managing a team of customer service representatives to achieve excellent service delivery and sales targets.
  2. Developing and implementing effective strategies to improve customer satisfaction, retention, and loyalty.
  3. Monitoring and analyzing key performance indicators (KPIs) to inform business decisions and drive growth.
  4. Collaborating with cross-functional teams to ensure seamless service delivery and resolve any operational issues.

Requirements

  • Proven experience in call center management or a related field.
  • Excellent leadership, communication, and interpersonal skills.
  • Able to work independently and as part of a team.
  • Strong analytical and problem-solving skills.

Benefits

  • Nominal basic salary.


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