
Customer Interaction Expert
1 day ago
We are looking for a highly skilled Customer Interaction Expert to join our team at ThingTrax Ltd. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance to our customers across various communication channels.
Key Responsibilities
- Customer Communication
- Resolve technical queries from customers through multiple communication channels, ensuring prompt and effective responses.
- Foster strong relationships with customers by offering helpful and professional technical assistance.
- Troubleshooting and Problem-Solving
- Perform detailed diagnostics and troubleshooting for both hardware and software issues.
- Provide effective solutions to technical problems while ensuring minimal disruption for the customer.
- Product Knowledge
- Develop comprehensive knowledge of the company's product suite to offer informed guidance to customers.
- Stay updated on new product features and functions to support customer inquiries accurately.
- Documentation and Knowledge Sharing
- Ensure all troubleshooting steps and solutions are thoroughly documented for future reference.
- Continuously contribute to the knowledge base and ensure that customer-facing resources are up-to-date and easy to understand.
- Escalation and Follow-up
- Proactively escalate critical or unresolved issues to the appropriate internal teams, ensuring follow-through until resolution.
- Training and Support
- Lead training initiatives and develop user-friendly guides to help customers optimize their use of the product.
- Offer proactive support during setup and integration processes to ensure smooth adoption.
- Collaboration and Quality Assurance
- Work closely with sales, product management, and engineering teams to ensure alignment on customer needs and feedback.
- Actively share troubleshooting strategies and learnings with peers to drive continuous improvement in customer support.
- Feedback and Continuous Improvement
- Collect and analyze customer feedback to advocate for necessary product or process improvements.
- Identify patterns in support issues to drive proactive solutions and reduce repeat inquiries.
- Governance and Performance Monitoring
- Act as the point of governance to ensure all operational health metrics, including uptime, ticket turnaround time, and SLA compliance, are tracked and maintained.
- Ensure continuous monitoring and reporting of key performance indicators (KPIs) to meet customer and internal expectations.
-
Customer Service Expert
2 weeks ago
Faisalabad City Tehsil, Pakistan Techysol (Pvt) Ltd Full timeRole DescriptionThe Customer Service Expert will be responsible for responding to customers to confirm and verify order details. This includes ensuring accuracy in customer information, order specifications, and delivery instructions.The successful candidate will also provide support on general questions related to products, orders, and shipping information....
-
Customer Interaction Manager
1 week ago
Faisalabad City Tehsil, Pakistan Social Run LLC Full timeJob DescriptionThe CUSTOMER INTERACTION MANAGER - SOCIAL MEDIA role involves proactively approaching customers to generate sales opportunities, building and maintaining relationships through targeted communication, and working closely with the sales team to ensure seamless strategy implementation.To excel in this position, you should have solid experience...
-
customer support Specialist
1 day ago
Raiwind Tehsil, Pakistan ThingTrax Ltd Full timeCustomer Support Engineer (Level 1 Support) Duties and Responsibilities: Customer Interaction:Ensure prompt and effective resolution of technical queries from customers across all communication channels (email, phone, chat, and ticketing system).Foster strong relationships with customers by providing helpful and professional technical assistance.Technical...
-
Commercial Outreach Expert
3 hours ago
Raiwind Tehsil, Pakistan Gateso Full timeThe Commercial Outreach Expert role at Gateso involves developing and implementing commercial outreach strategies to drive business growth. This position requires a high degree of creativity, analytical thinking, and problem-solving skills.About the JobAs a Commercial Outreach Expert, you will be responsible for identifying new business opportunities,...
-
Technical Communications Expert
6 days ago
Raiwind Tehsil, Pakistan ThingTrax Ltd Full timeThingTrax Ltd Job Posting - Technical Communications ExpertWe are seeking a highly skilled Technical Author to join our team and take charge of our user-facing documentation. As a Technical Communications Expert, you will be responsible for developing high-quality documentation that meets the needs and expectations of our diverse customer base. This role...
-
Frontend Design Expert Job
2 weeks ago
Raiwind Tehsil, Pakistan Gateso Full timeGateso is seeking an expert Senior UI/UX Designer to join our team. As a key member of our design department, you will be responsible for creating visually appealing and highly functional user interfaces for our website and other digital platforms.About the Role:">Develop user-centered design solutions that meet business objectives.">Collaborate with product...
-
Customer Service Expert
2 days ago
Model Town Tehsil, Pakistan Sheranwala Group Full timeSheranwala GroupCustomer Support RepresentativeWe are seeking a skilled Candidate to join our team as a Customer Support Representative.This is an exciting opportunity for individuals who possess strong communication and problem-solving skills, with the ability to work in a fast-paced environment and provide exceptional customer service.The successful...
-
Remote Customer Experience Representative
5 days ago
Faisalabad City Tehsil, Pakistan Adiova Full timeAre you a customer-centric professional with a passion for delivering exceptional experiences? Do you have a strong background in social media and customer service?We're seeking a talented individual to join our team as a Social Media Customer Support Expert. In this role, you'll be responsible for engaging with customers across various social media...
-
Content Creator and Social Media Expert
2 days ago
Faisalabad City Tehsil, Pakistan Elite Reach Full timeSocial Media Expert WantedWe at Elite Reach are searching for a highly skilled Content Creator and Social Media Expert to lead our social media efforts. As a key member of our team, you will be responsible for crafting original content, managing social media accounts, interacting with followers, and increasing our online presence.This role requires staying...
-
Social Media Interaction Agent
1 week ago
Faisalabad City Tehsil, Pakistan Social Run LLC Full timeWe are seeking a highly skilled Social Media Interaction Agent to join our team at Social Run LLC. In this role, you will be responsible for responding to customer inquiries on social media and engaging potential customers through compelling communication.Key Responsibilities:Responding to direct messages on various social media platforms in a timely and...
-
Sales and Customer Support Professional
2 days ago
Faisalabad City Tehsil, Pakistan VISA Logistics LLC. Full timeRemote Sales and Customer Support PositionVISA Logistics LLC. is looking for an English-speaking sales expert to fill a crucial role in our team.About VISA Logistics LLC.:A reliable partner offering comprehensive solutions for your logistics needs.Job Requirements:Excellent verbal and written communication skills in English to ensure seamless client...
-
Social Media Customer Support Expert
5 days ago
Faisalabad City Tehsil, Pakistan Adiova Full timeKey ResponsibilitiesMonitor social media platforms, including Facebook, Twitter, automotive enthusiast forums, and identify opportunities to engage with customers.Manage existing caseloads, complete follow-up tasks, and achieve operational metrics.Adhere to standard work processes, contribute to efficiencies and improvements when possible, and proactively...
-
Customer Support Representative
2 weeks ago
Model Town Tehsil, Pakistan Sheranwala Group Full timeSheranwala DevelopersCustomer Support RepresentativeKey Responsibilities:Provide excellent customer support through phone, email, and chatAddress client inquiries and resolve issues promptlyMaintain accurate records of customer interactionsCollaborate with teams to improve customer satisfactionQualifications:Bachelor's degree in any fieldStrong communication...
-
Smart Manufacturing Optimisation Expert
2 weeks ago
Raiwind Tehsil, Pakistan ThingTrax Ltd Full timeAbout UsThingTrax Ltd is a UK-based start-up aspiring to be the world's leading Intelligent Manufacturing Optimisation Platform.We use cutting-edge machine learning and big data algorithms to provide meaningful, actionable insights and Predictive Maintenance KPIs for manufacturers.This is an exciting time to join as the business continues to scale-up with...
-
Technical Support Specialist
1 day ago
Raiwind Tehsil, Pakistan ThingTrax Ltd Full timeJob DescriptionWe are seeking a skilled Customer Support Specialist to join our team at ThingTrax Ltd. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance to our customers across various communication channels.Duties and ResponsibilitiesCustomer InteractionEnsure prompt and effective resolution...
-
Senior Business Development Manager
2 weeks ago
Raiwind Tehsil, Pakistan Gateso Full timeJob OverviewGateso is seeking a highly motivated and experienced Sales and Growth Strategist to join its dynamic team. As a key player in the Sales Development department, you will play a pivotal role in identifying potential customers, cultivating new business opportunities, and efficiently managing leads throughout the sales pipeline.Key...
-
PHP WordPress Expert
3 hours ago
Model Town Tehsil, Pakistan Medatron Full timeJob Title: PHP WordPress ExpertCompany: Medatron Pvt. LtdJob Summary:We are seeking a highly skilled PHP WordPress Expert to join our in-house development team at Medatron Pvt. Ltd. As a PHP WordPress Expert, you will be responsible for creating and developing high-quality WordPress-based websites and web applications.Key Responsibilities:Collaborate with...
-
Online Shopping Experience Expert
2 weeks ago
Peshawar City Tehsil, Pakistan TalentPop App Full timeAre you passionate about delivering exceptional customer experiences? Do you have what it takes to be an Online Shopping Experience Expert at TalentPop App?About the Role:You will be responsible for providing top-notch service to online shoppers, assisting with inquiries and resolving issues in a timely and professional manner.You will help customers find...
-
Digital Solutions Associate
3 hours ago
Raiwind, Punjab, Pakistan Tapal Tea (Pvt.) Limited Full timeJob DescriptionThis is an exciting opportunity for an Enterprise IT Support Expert to join our team at Tapal Tea (Pvt.) Limited. As a secondary sales system coordinator, you will play a critical role in ensuring the success of our daily sales operations at 500+ distributors. Your responsibilities will include:Closely monitoring and troubleshooting the...
-
Curriculum Developer Expert
2 weeks ago
Faisalabad City Tehsil, Pakistan TheHiringl Full time**Job Overview:**TheHiringl is seeking a highly skilled and detail-oriented Instructional Designer to join our team. This individual will be responsible for designing and developing engaging learning experiences that meet the needs of various stakeholders.Key Responsibilities:Design and develop instructional materials, including e-learning courses, training...