Payment Support Professional Job Opening

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

The Payment Support Professional job opening presents a unique opportunity to join our dynamic team and make a meaningful contribution to our clients' success. As a member of our team, you will be responsible for providing exceptional support to our clients, addressing their payment processing needs, and resolving technical issues promptly.

Key Responsibilities:

  • Support Clients: Provide timely and effective solutions to clients' payment processing inquiries and technical issues.
  • Resolve Technical Issues: Diagnose and resolve technical issues with payment terminals, ensuring minimal disruption to client operations.
  • Document Interactions: Accurately document all customer interactions in our support system, ensuring thorough and clear records.
  • Follow Procedures: Follow company policies and procedures for both internal and external operations, maintaining consistency and compliance.

Requirements:

  • Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to convey clear and concise information.
  • Analytical Thinking: A methodical approach to gathering requirements, identifying issues, and finding effective solutions.
  • Technical Ability: Proficient in Microsoft Office Suite and capable of learning additional support platforms quickly.
  • Mathematical Skills: Strong numerical skills to support reconciliation of bank statements and payment processing data.
  • Industry Experience: A minimum of 2 years of experience in the banking or payments industry.
  • Customer Support Experience: Demonstrated experience handling technical customer inquiries through phone and email.
  • Educational Background: Associate or bachelor's degree, or relevant work experience.


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