Order to Cash Service Delivery Lead

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Title: Service Delivery Leader - Billing Operations

Overview
The position of Service Delivery Leader - Billing Operations is a key role in ensuring the efficient execution and monitoring of billing processes across Pakistan. This leadership position will oversee the onboarding and integration of new markets or processes into the Shared Service Centre.

Responsibilities
This position will be responsible for managing a team responsible for managing billing processes across Pakistan. The successful candidate will monitor and ensure that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met, both for internal teams and outsourced providers. The Service Delivery Leader will champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.

  • Lead a team responsible for managing billing processes across Pakistan.
  • Monitor and ensure Service Level Agreements (SLAs) and KPIs are consistently met, both for internal teams and outsourced providers.
  • Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
  • Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
  • Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
  • Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

Deliverables
The successful candidate will deliver the following:
  • Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
  • Maintain effective communication and coordination with all relevant stakeholders.
  • Provide monthly reporting and insights to support in-country teams.
  • Build and manage a high-performing service delivery team.
  • Research, track, and resolve billing issues promptly.
  • Ensure invoice accuracy by verifying master data and reviewing revenue recognition journals that impact regional financials and payments.
  • Continuously improve billing processes, ensuring SLAs are met, and escalate issues for timely prioritization.
  • Manage the governance process with stakeholders through regular business reviews.
  • Support the onboarding of new countries into the regional office.

Requirements
The ideal candidate should have more than 8 years of experience in accounting and operations, with a degree in Accounting, Business Administration, or Finance. They should also have 8-10 years of experience leading a team of 3-10 FTEs and experience in either SAP or Oracle ERP systems for Billing. Familiarity with Salesforce (CRM) and integration with ERP systems is also required. The candidate should be proficient with Google Suite and Microsoft applications for analysis and reporting and have strong analytical skills and ability to foresee potential problems arising from either up or downstream. A creative mindset and a willingness to question assumptions and conventional wisdom are essential. Fluency in English, along with excellent communication and interpersonal skills, is necessary.

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