Order to Cash Operations Leader

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Lead Order to Cash Operations Manager

Are you a seasoned professional looking for a challenging role in order to cash operations? We are seeking an experienced Lead Order to Cash Service Delivery professional to manage and drive operations across the Pakistan market-region.

This is a unique opportunity to lead a dynamic team and contribute to the strategic growth of our O2C operations in Pakistan. As a key member of our team, you will be responsible for managing billing processes, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met, both for internal teams and outsourced providers. You will also champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.

You will oversee the onboarding and integration of new markets or processes into the Shared Service Centre. This includes driving functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization. Additionally, you will provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

This role requires a strong analytical mind and foresight into potential operational issues. You will need to identify opportunities for improvement and collaborate with the Transformation and IT teams to implement automation initiatives. You will also ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.

To succeed in this role, you will need to have 8+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance. You will also need 8-10 years of experience leading a team of 3-10 FTEs. Experience in SAP or Oracle ERP systems for Billing and familiarity with Salesforce (CRM) and its integration with ERP systems are highly desirable.

In return for your expertise, we offer a competitive compensation package, a fast-paced work environment, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about order to cash operations, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Manage billing processes across Pakistan
  • Ensure SLAs and KPIs are consistently met
  • Champion operational excellence through standardization and automation initiatives
  • Oversee the onboarding and integration of new markets or processes into the Shared Service Centre
  • Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization
  • Provide stakeholders with timely reports and analyses

Requirements:

  • 8+ years of relevant accounting and operations experience
  • 8-10 years of experience leading a team of 3-10 FTEs
  • Experience in SAP or Oracle ERP systems for Billing
  • Familiarity with Salesforce (CRM) and its integration with ERP systems
  • Strong analytical skills and foresight into potential operational issues

Benefits:

  • Competitive compensation package
  • Fast-paced work environment
  • Opportunities for professional growth and development

About Us:

We are a leading food delivery company operating in over 70 countries worldwide. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in a fast-paced environment and are passionate about innovation and customer satisfaction.



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