O2C Service Delivery Lead

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time

**Lead O2C Service Delivery Expert**

Job Summary

This role offers an exciting opportunity to lead a dynamic team and contribute to the strategic growth of Order to Cash operations in Pakistan.

About This Role
  • Lead a team responsible for managing billing processes across Pakistan.
  • Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
  • Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
  • Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
  • Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
  • Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

Reporting to the APAC-EU Order to Cash Regional Process Owner (RPO), this position will work closely with commercial teams, support centers, and in-country teams.

Responsibilities

The successful candidate will be responsible for:

  • Ensuring vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
  • Maintaining effective communication and coordination with all relevant stakeholders.
  • Providing monthly reporting and insights to support in-country teams.
  • Building and managing a high-performing service delivery team.
  • Researching, tracking, and resolving billing issues promptly.
  • Ensuring invoice accuracy by verifying master data and reviewing revenue recognition journals that impact regional financials and payments (if applicable).
  • Continuously improving billing processes, ensuring SLAs are met, and escalating issues for timely prioritization.
  • Managing the governance process with stakeholders through regular business reviews (weekly, monthly, quarterly).
  • Supporting the onboarding of new countries into the regional office.
Requirements

To succeed in this role, you will need:

  • 8+ years of relevant accounting and operations experience, with a degree in Accounting, Business Administration, or Finance.
  • 8-10 years of experience leading a team of 3-10 FTEs.
  • Experience in SAP or Oracle ERP systems for Billing.
  • Familiarity with Salesforce (CRM) and its integration with ERP systems.
  • Strong analytical skills and foresight into potential operational issues.
  • Knowledge or experience in the tech/startup industry, entrepreneurial environments, or fast-paced settings preferred.
  • Proficient with Google Suite and Microsoft Office applications for analysis and reporting.
  • Process-oriented with an understanding of financial, operational, and audit controls.
  • Ability to work efficiently in a fast-paced environment with tight deadlines.
  • Experience with SQL or a willingness to learn.
  • Familiarity with IFRS revenue recognition principles.
  • Demonstrated project management skills and ability to work cross-functionally.
  • Creative mindset, questioning assumptions, and a passion for infrastructure and automation solutions.
  • Fluency in English with excellent communication and interpersonal skills.
What We Offer

We offer a flexible but fast-paced work environment, where we start and end with customers to deliver exceptional service. We love to innovate, prioritize, decide, and deliver. If you're driven to achieve your dreams, come join us.

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