Hotel Service Manager

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Overview

The Front Desk Supervisor is responsible for supervising the front office staff to ensure an efficient operation and provide excellent service to our guests. This role involves responding to guest inquiries, resolving customer issues, and maintaining a high level of customer satisfaction.

Responsibilities

  • Supervise the operations of the front desk to ensure optimal service and hospitality are provided to guests.
  • Train, direct, and coach front desk team members to ensure a quality operation.
  • Resolve customer issues and complaints in a timely and efficient manner to maintain high customer satisfaction.
  • Complete established check-in procedures for arriving guests and facilitate guest departure to close the account and make the room available.
  • Regularly calculate and post monies, receipts, and guest accounts using accurate cash handling methods and established procedures.
  • Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
  • Maintain good customer relations by keeping abreast of in-house and area functions to answer questions and concerns with timely responses.
  • Operate PBX equipment, including assisting outgoing calls, scheduling wake-up calls, and paging guests.
  • Control cash transactions at the front desk and maintain responsibility for personal bank as specified by hotel policy.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.

Qualifications

This role requires a high school education or equivalent experience, as well as 1 or more years of employment experience in a related position. The ideal candidate will have knowledge of hotel front office procedures, mathematical aptitude, and knowledge of standard cash handling procedures and computerized cash register systems.

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • Paid vacation and sick time
  • Complimentary employee meals
  • Hotel discounts
  • Eligible for referral bonuses
  • Incentive programs

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