Case Manager Coordinator

13 hours ago


Lahore, Punjab, Pakistan Ideal Smile Full time
About the Role

We are seeking an experienced Office Manager to join our team at Ideal Smile. This key role involves managing front desk operations, patient relationships, and business growth initiatives, requiring a unique blend of technical, administrative, and interpersonal skills.

Key Responsibilities:
  • Oversee front desk operations, ensuring seamless patient interactions and efficient workflow management.
  • Develop and maintain relationships with patients, addressing concerns and providing clear guidance on treatment options and financial arrangements.
  • Analyze case acceptance ratios, identify areas for improvement, and implement strategies to increase conversion rates.
  • Maintain accurate and up-to-date patient records, ensuring compliance with regulatory requirements.
  • Lead by example, inspiring staff to deliver exceptional customer service and maintain high-quality standards.
Requirements:
  • Minimum 2 years of experience in office administration or a related field, preferably in a dental practice setting.
  • Proven track record of delivering exceptional customer service, with a strong understanding of dental practices and procedures.
  • Strategic thinking, problem-solving, and analytical skills, with the ability to drive business growth and improve operational efficiency.
  • Proficiency in Microsoft software packages, including Word, PowerPoint, Outlook, and Excel.
  • Strong leadership skills, with the ability to inspire and motivate staff to achieve outstanding results.


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