Senior Order Fulfillment Manager

6 days ago


Karachi, Sindh, Pakistan Sukoon Full time

About Sukoon:

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Sukoon strives to create a work environment that fosters growth, innovation, and customer satisfaction.

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Job Summary:

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This is an exciting opportunity to join our team as an Assistant Manager Operations.

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Key Responsibilities:

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  1. Supervise and manage the daily activities of workers for efficient order fulfillment.
  2. Oversee the recruitment and induction process of new employees to ensure a smooth onboarding experience.
  3. Communicate customer queries and market insights to management, providing valuable feedback to inform business decisions.
  4. Analyze trends and seasonal usage patterns of our services to identify areas of improvement.
  5. Handle customer complaints and queries effectively, ensuring timely resolution and satisfaction.
  6. Coordinate with workers, delegate tasks, and monitor progress on a daily basis to maintain productivity.
  7. Supervise the team of workers, address their queries, and provide guidance as needed.
  8. Visit the field when required to ensure operational efficiency and customer satisfaction.
  9. Provide exceptional customer service by handling on-site customer dealings and resolving issues promptly.
  10. Prepare accurate estimates for received orders and share any relevant insights or concerns with management.
  11. Perform other operational tasks as necessary to ensure seamless day-to-day operations.
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Requirements:

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This is a full-time position requiring strong technical and communication skills.

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  1. Demonstrate expertise in Microsoft Office applications, particularly Excel.
  2. Exhibit sound technical skills to navigate complex systems and data analysis.
  3. Communicate effectively in English and Urdu, with excellent verbal skills to engage with customers and colleagues.
  4. Develop negotiation strategies to drive successful outcomes.
  5. Cultivate stress tolerance, problem-solving abilities, and strong listening skills to thrive in a fast-paced environment.
  6. Apply effective customer management techniques to build strong relationships and drive customer satisfaction.
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Benefits and Opportunities:

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We offer a competitive salary and benefits package.

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Equal Opportunities Employer:

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Sukoon is an equal opportunities employer.



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