
Customer Care Professional
2 days ago
Job Title: Customer Service Representative
Job Description- We are seeking a highly skilled customer service representative to join our team.
In this role, you will be responsible for receiving and resolving customer complaints in a timely and professional manner.
Key Responsibilities:- Manage customer inquiries through various communication channels, including phone, email, and social media.
- Respond to customer complaints in a fair and courteous manner.
- Collaborate with internal teams to resolve customer issues efficiently.
- Analyze customer feedback to identify areas for improvement.
- Develop and implement effective solutions to improve customer satisfaction.
- Maintain accurate records of customer interactions and complaints.
Requirements:
- Bachelor's degree in Journalism or Mass Communication.
- Excellent written and verbal communication skills.
- Able to work in a fast-paced environment with multiple priorities.
- Proven problem-solving skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
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