Customer Care Professional

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Job Title: Customer Service Representative

Job Description
  • We are seeking a highly skilled customer service representative to join our team.

In this role, you will be responsible for receiving and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Manage customer inquiries through various communication channels, including phone, email, and social media.
  • Respond to customer complaints in a fair and courteous manner.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Analyze customer feedback to identify areas for improvement.
  • Develop and implement effective solutions to improve customer satisfaction.
  • Maintain accurate records of customer interactions and complaints.

Requirements:

  • Bachelor's degree in Journalism or Mass Communication.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • Proven problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.


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