Customer Experience Manager

1 week ago

Rawalpindi City Tehsil, Pakistan beBee Careers Full time

Job Title: Customer Service Representative

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About the Role:

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  • Responsible for achieving sales targets in assigned territory.
  • Train and develop dealer staff to meet performance expectations.
  • Maintain parts and lubricants inventory as per market demand.
  • Evaluate and improve dealer infrastructure, including CIP implementation, to drive business growth.
  • Foster strong relationships with customers, OEMs, and dealers to resolve complaints efficiently.
  • Conduct training sessions at SDC facilities, collaborating with CCM and Trainers.
  • Promote positive interactions between dealers and stockiests to ensure smooth spare parts operations.
  • Track and expedite delivery of VOUs from distributors to dealers.
  • Develop and execute service promotional activities aligned with business plans.
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Key Responsibilities:

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  1. Achieve monthly / yearly sales targets in assigned territory.
  2. Train and develop dealer staff and CCT.
  3. Maintain and improve customer satisfaction through project rolled out.
  4. Maintain relationship with OEM & Support dealer in resolution of customer complaints.
  5. Conduct training at S.D.C. as per scheduled with the support of CCM & Trainer.
  6. Ensure there is positive relationship between dealer and stockiest for smooth spare parts business.
  7. Track & Follow up for Speed up the delivery of V.O.R from distributor to dealer.
  8. Plan & execute service promotional activities & initiatives, as per business plan in assigned territory.
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Benefits:

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  • Dedicated team player with a passion for delivering excellent customer service.
  • Excellent communication and interpersonal skills to work effectively with dealers, customers, and colleagues.
  • Able to adapt quickly to changing priorities and deadlines.
  • Strong analytical and problem-solving skills to identify and resolve customer complaints efficiently.
  • Proactive approach to identifying opportunities for growth and improvement.
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What We Offer:

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  • A dynamic and supportive work environment that fosters growth and development.
  • Ongoing training and professional development opportunities to enhance skills and knowledge.
  • A competitive compensation package that recognizes individual contributions.
  • A collaborative and inclusive team culture that values diversity and promotes innovation.
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About Us:

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We are a leading provider of exceptional customer experiences, committed to delivering outstanding results and driving business success.

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