Customer Experience Sales Representative

3 days ago


Peshawar City Tehsil, Pakistan beBee Careers Full time

Key Responsibilities: Commercial Experience Executive

  1. Welcome and guide walk-in customers, developing a basic understanding of CRM systems and associated portals.
  2. Handle customer inquiries at the Experience Center, enhancing their experience through exceptional service.
  3. Maintain high-quality standards for customer facilitation, promote product upsell, and initiate measures to improve customer experience.
  4. Develop self-assurance and confidence to serve valued customers, take ownership of resolving customer complaints, and foster customer retention.
  5. Collaborate with stakeholders, achieve assigned KPIs, and stay updated on company policies, procedures, and services.

Requirements:

  • Excellent communication and interpersonal skills.
  • Stakeholder management and effective communication skills.
  • Good sales and service expertise, including knowledge of Microsoft Office and email communication.
  • Telecom product knowledge and hands-on experience in customer management systems.
  • Adept stakeholder management skills for standardization.


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