Technical Support Professional

6 days ago


Abbottabad, Khyber Pakhtunkhwa, Pakistan beBee Careers Full time

**Job Description:**

We are seeking a skilled Technical Support Specialist to join our team.

The successful candidate will provide top-notch technical support and training for Insignia products, including the Insignia Library System and Insignia Student Management System. Our customers span K-12, public, academic, and special libraries around the world.

Key Responsibilities:

  • Respond to customer inquiries via phone and email to troubleshoot issues
  • Offer product enhancement recommendations to improve the user experience
  • Participate in quality control and bug testing of new releases
  • Conduct research projects to enhance product development
  • Collaborate with the development team to update knowledgebase cases and release notes

Requirements:

  1. Bachelor's degree in Computer Science or IT related field, or three years Diploma in IT
  2. Excellent communication and problem-solving skills
  3. Strong typing speed and accuracy
  4. Familiarity with Microsoft Office products and library management systems
  5. A minimum of 3 years' experience in technical support or library management system is preferred


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